Event Receptionist

ATR International; New York (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Commuter benefits

Employee discount programs

Paid sick leave

Job summary

A leading hospitality company in New York is seeking a Front Desk Coordinator to manage client experiences and support event logistics. The role requires excellent customer service skills and the ability to coordinate with various teams to ensure smooth operations in a high-paced environment. Candidates should have at least three years of experience in the hospitality industry, showcasing strong organizational and interpersonal skills. Competitive benefits are offered, including medical, dental, vision, and a 401(k) plan.

Qualifications

• Three years experience in the hospitality industry, preferably in 5-star hotels.
• Must have excellent communication skills and ability to engage with clients.
• Ability to handle guest experiences with tact and diplomacy.
• Highly organized, with the ability to multitask and prioritize tasks effectively.
• Working knowledge of audio-visual systems and Microsoft Office; EMS booking system is a plus.
• Flexibility to thrive in a fast-paced and diverse environment.
• Willingness to work flexible shifts to cover conference center hours and locations.

Responsibilities

• Greet and escort clients to appropriate meeting rooms.
• Assist guest needs to ensure a pleasant experience.
• Coordinate with internal and external partners for smooth event operations.
• Manage front desk functions including phone answering and email responses.
• Support the execution of events by managing logistics and details.
• Verify meeting rooms against the Banquet Event Order (BEO) and ensure client specifications are met.
• Master EMS to detail reservations, review requests, and manage event logistics efficiently.
• Understand room capabilities and catering options to advise clients and staff.
• Take the lead in planning and coordinating small events; ensure all logistics are handled precisely.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Multitasking ability

Tact and diplomacy

Flexibility in fast-paced environments

Tools

Microsoft Office

Event Management System (EMS)

Audio-visual systems

Job description

Responsibilities:

• Stand, greet, and welcome all clients to the Client Center throughout the day. Escort clients to the appropriate meeting room or space, offering coat room and bag check services to enhance their comfort
• Assist, tend to, and anticipate guest needs on the floor, ensuring a seamless and pleasant experience for all visitors
• Work closely with the Client's internal and external partners, including catering, security, audio-visual, events, and facility teams, to ensure smooth operations and exceptional service delivery
• Manage essential front desk functions, including answering phones, promptly returning emails, reviewing and analyzing meeting room requests, and understanding the schedule of events taking place
• Join Event Planners on pre-conference calls for events, assist with data entry, and support the execution of events, ensuring all details are meticulously managed
• Check meeting rooms to ensure that catering, audio-visual, and room setups match the Banquet Event Order (BEO), guaranteeing that all client specifications are met
• Master the usage of EMS (Event Management System) to detail reservations, review incoming requests, and manage all event logistics efficiently
• Understand meeting room capabilities and catering offerings to provide informed assistance to clients and employees
• Take the lead in planning and coordinating small events, ensuring that all logistical details are handled with precision and that the events run smoothly

Additional Skills:

• Three plus years’ experience in the Hospitality Industry, 5-Star Hotels, Event Planning and Food & Beverage with high touch customer service, demonstrating a strong foundation in customer service and organizational skills
• Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly
• Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy
• Highly organized, with the ability to multitask and prioritize tasks effectively
• Working knowledge of audio-visual systems. Familiarity with Microsoft Office is essential, and knowledge of the EMS booking system is a plus
• Flexibility to thrive in a fast-paced and diverse environment
• Willingness to work flexible shifts to cover conference center hours and locations

Full-time employees (working an average of 30 hours or more) are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, a 401(k) retirement savings plan with employer match (available after 1 year of employment), commuter benefits, employee discount and referral programs, and life and supplemental income insurance. Paid sick leave is provided in accordance with applicable state and local laws.

Compensation

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience, as well as the benefits package you select.

Work Authorization

ATR International, Inc. cannot sponsor work visas (H-1B, F-1 STEM OPT with I-983, or similar). Candidates must have valid U.S. work authorization.

ATR International, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.