Event Programmer (PartTime)

Live Nation Worldwide, Inc.; Virginia (IL); Hybrid; USD 25,000 - 32,000; Part time

Benefits offered by this job

Health benefits

Free concert tickets

401(k)–stock reimbursement

Paid time off including holidays

Tuition assistance

Volunteer time off

Job summary

Live Nation Worldwide, Inc. invites applications for an Event Programmer (Part-Time) working from home in Virginia. You will support Ticketmaster clients by building events, updating requests, and ensuring accurate data in Host systems.

Responsibilities include input accuracy, SLA adherence, and collaboration with marketing, accounting and operations. Some after-hours, weekend, and holiday support will be required.

Qualifications

• High school diploma or equivalent required.
• BA/BS degree preferred.
• 1–3 years’ experience with Ticketmaster System or related field.
• Strong data entry, organizational and communication skills.
• Ability to handle multiple priorities and flexible schedule including weekends/evenings.

Responsibilities

• Collect, review and input accurate data into Ticketmaster Host system.
• Input events and updates based on client work requests.
• Meet and exceed Event Management SLAs.
• Identify and resolve event data errors in Host system.
• Collaborate with clients, promoters and internal teams to distribute event info.
• Maintain relationships with assigned clients.
• Participate in after-hours, weekend and holiday support rotation.
• Assist with other duties as assigned by EM leadership.

Skills

Ticketmaster system experience

Data entry

Organizational skills

Communication skills

Flexibility with schedule

Education

High school diploma or equivalent

BA/BS degree preferred

Tools

Host/Host applications

EventPro

EMT

TM1 suite

Job description

Job Summary: JOB DESCRIPTION – Event Programmer (Part-Time) Location: Work From Home - Virginia Division: Ticketmaster US Line Manager: Event Support Manager Contract Terms: Part-time, 20 hours per week (including weekends and evenings)

THE TEAM

The Field Operations team builds and maintains relationships with various clients to understand the essentials of their business practice, ensure their business objectives are met and clients are able to utilize the various Ticketmaster products/platforms.

THE JOB

As part of the Event Management team, you will support Ticketmaster clients in all their event management needs. This includes building events and making updates to events based on work requests from clients.

WHAT YOU WILL BE DOING

• This position involves collecting, reviewing, and inputting accurate data into Ticketmaster Host system following procedural best practices and established standards, then verifying the output.
• The tool knowledge set for the position includes Host and Host applications, EventPro, EMT and TM1 suite products.
• Meet and exceed Event Management service level agreements
• Accurately input event data into Ticketmaster Host system and identify and resolve event related errors
• Work with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations and support and client support, when creating events and distributing information regarding those events
• Establish and develop relationships with assigned clients
• On-Call schedule rotation amongst the team; after hour, weekend and holiday client support responsibilities
• From time to time, will be responsible for other duties as assigned by, but not limited to, Senior Event Specialist, the EM Manager, or the Regional Director of Event Management

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

• 1-3 years’ experience with the Ticketmaster System, or related field experience, with some exposure and knowledge of the Ticketmaster system
• Service oriented, with strong organizational and communication skills
• Able to successfully handle multiple priorities
• Certain degree of creativity, latitude, and problem solving is required
• Box Office experience a plus
• Overall awareness of the entertainment business is important
• Knowledge of how TM departments impact on one another, and on outside clients is a plus
• Must have the ability to accommodate a flexible schedule including some Saturdays, evenings, and holidays
• Excellent written and oral communication skills, good organizational skills, and attention to detail
• Must be computer literate with excellent data entry skills
• H. S. diploma or equivalent required.
• BA/BS degree is preferred

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)

• Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
• Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
• Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
• Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

BENEFITS & PERKS

• Health: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• Youself: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• Wealth: 401(k) program with company match, stock reimbursement program
• Family: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• Career: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• Others: Volunteer time off, crowdfunding match

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case‑based basis.

The expected compensation for this position is: $18.40 USD - $23.00 USD Hourly ** Pay is based on a number of factors including market location, qualifications, skills, and experience. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process.