Event Planning Manager

Hyatt Regency San Francisco Downtown SOMA; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

EAP (Employee Assistance Program)

Tuition reimbursement

Job summary

Hyatt Regency San Francisco Downtown SOMA seeks an experienced Event Sales Manager to develop strategy for group business and negotiate hotel contracts in assigned markets, including national, corporate, regional, and associations.

The role involves soliciting leads, representing the hotel to prospective clients, and coordinating with operations to ensure service quality. Travel may be required to pursue opportunities and trade shows.

Qualifications

• Two years of college, degree desirable.
• Excellent written and oral communication skills.
• Prefer 2-4 years experience in sales and/or event services, strong self-direction, able to prospect, excellent computer and telephone skills.
• Superior relationship-building skills and able to effectively network.
• Aggressive, outgoing and self-motivating individual with pleasant personality.
• Prior hotel experience in hospitality sales, conference planning or convention skills.

Responsibilities

• Understand basic sales techniques and customer service.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Solicits account leads from group meeting/event planners and decision makers for cultivation and development.
• Represents the hotel with prospective customers to provide necessary information on hotel facilities and services and to determine levels of interest.
• Be familiar with hotel services/features and local attractions/activities to respond to guest inquiries.
• Maintain knowledge of daily scheduled group functions, times, locations, and requirements.
• All styles of meeting and Banquet room settings.
• Review sales and labor costs for previous day; resolve discrepancies with Accounting; track actuals against budget.
• Manage group room blocks until contracted “cut off” and prepare accurate deposit invoices.
• Review Final bill for completeness and accuracy; prepare and distribute Banquet event orders on time.
• Negotiate contracts and coordinate with operations for servicing accounts; formulate proposals for prospective customers.
• Lead on-site inspections by customers; entertain customers; conduct outside sales calls to develop leads.
• Attend trade shows/events and make personal calls on customers; travel may be required within or outside the United States.
• Forecast realistic group pick-up using history and other data.
• Distribute information relating to the company, the customer and the hotel.
• Participate in related trade organizations.

Skills

Excellent communication

Sales experience

Event services experience

Networking skills

Self-motivated

Customer service

Education

2 years of college or degree desirable

Tools

Microsoft Office

CRM software

Job description

Compensation Type

Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Hyatt Regency San Francisco Downtown SOMA is an artful blend of chic design and exemplary service. The hotel is conveniently located in the South of Market district and is within walking distance to premier Union Square shops and designer boutiques, trendy SOMA dining and lounge hot spots, the Powell Street Cable Car Terminal and Market Street Vintage Trolley Car line. Explore the Artisan shops at the Ferry Building and experience local favorite's in Chinatown, Fisherman's Wharf. Mission District and North Beach. This modern, ultra-chic hotel has 686 guestrooms.

Overview

The Event Sales Manager develops strategy for and initiates potential business account interest, solicits and negotiates contracts for hotel business for a specific assigned market(s) including national, corporate, state, regional, smerf, association, sports tournaments, and/or other group functions.

Responsibilities

• Understanding of basic sales techniques and customer service
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Solicits account leads from group meeting/event planners and decision makers for cultivation and development.
• Represents the hotel with prospective customers to provide necessary information on hotel facilities and services and to determine levels of interest.
• Be familiar with Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Maintain complete knowledge of daily scheduled group functions, times, locations, amount of people and specified requirements.
• Location of Hotel function space and names of rooms.
• All styles of meeting and Banquet room settings.
• All departmental / hotel policies and procedures.
• Review sales and labor costs for previous day; resolve discrepancies with Accounting. Track actuals against budget.
• Manage group room blocks up until contracted “cut off”
• Prepare accurate deposit invoices
• Review Final bill for completeness and accuracy.
• Prepare and distribute, in a timely manner, accurate Banquet event orders.
• Manages and negotiates account details and contracts so that all pertinent aspects of solicitation and closing are complete and documented. Communicates and plans for operations departments participation in servicing accounts.
• Formulates program and submits formal sales proposals to prospective customers.
• Lead on-site inspections by customers, entertains customers, performs outside sales calls to develop leads.
• Attends trade shows/events and makes personal calls on customers, which may involve travel within or outside the United States, dependant on assigned markets.
• Forecasts realistic group pick-up utilizing recent convention history and other information.
• Distributes information relative to the (company), (customer) and the hotel.
• Actively participates in related trade organizations.
• Performs other duties and responsibilities as assigned or required.

Qualifications

• Minimum (2) two years of college, degree desirable.
• Excellent written and oral communication skills.
• Prefer 2-4 years experience in sales and/or event services, strong self-direction, able to prospect, excellent computer and telephone skills.
• Superior relationship-building skills and able to effectively network. Represent the property in business settings.
• Aggressive, outgoing and self-motivating individual with pleasant personality.
• Prior hotel experience in hospitality sales, conference planning or convention skills.

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement(“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

**The above-referenced benefits do not apply to part-time positions