Convention Services Manager

Highgate; Paradise Valley (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan with employer匹配

Job summary

Highgate Hotels in Paradise Valley, AZ seeks a Convention Services Manager to oversee all aspects of events from initial client contact through post-event follow-up.

You will coordinate client needs, manage daily event schedules, track budgets and labor, and ensure accurate banquet orders. The role requires strong communication, hospitality experience, and proficiency with Delphi and Microsoft Office.

Qualifications

• Two years of college completed or equivalent.
• Excellent written and oral communication.
• Experience in a similar role preferred.
• Delphi experience
• MS Office proficiency

Responsibilities

• Anticipate client and individual guest needs associated with execution of event
• Resolve complaints and requests to client satisfaction.
• Maintain complete knowledge of daily scheduled group functions, times, locations, amount of people and specified requirements.
• Review sales and labor costs for previous day; resolve discrepancies with Accounting. Track actuals against budget.
• Manage group room blocks up until contracted “cut off”
• Prepare accurate deposit invoices
• Review Final bill for completeness and accuracy.
• Prepare and distribute, in a timely manner, accurate Banquet event orders.

Skills

Communication skills

Delphi

Microsoft Office

Catering sales

Foreign language

Education

Some college

Tools

Delphi

Microsoft Office

Job description

Compensation Type

Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.www.highgate.com

Location

An authentic Arizona experience awaits at the Kimpton Miralina Resort, where 40 lush acres and 50,000 square feet of flexible event space provide a perfect, palm-lined retreat for family getaways, business meetings and milestone celebrations. Five pools, a full-service salon and day spa, and nearby championship golf set the stage for memorable experiences framed by elegant Spanish Mission-inspired architecture, fragrant gardens filled with desert flowers, and stunning views of Camelback and Mummy Mountain.

Overview

Responsible for the management of all aspects and functions of the Convention Services Department in accordance with Hotel standards. Coordinates arrangements and details for clients' functions. Directs, implements and maintains a management philosophy that serves as a guide to Convention Services staff.

Responsibilities

• Anticipate client and individual guest needs associated with execution of event
• Resolve complaints and requests to client satisfaction.
• Maintain complete knowledge of daily scheduled group functions, times, locations, amount of people and specified requirements.
• Review sales and labor costs for previous day; resolve discrepancies with Accounting. Track actuals against budget.
• Manage group room blocks up until contracted “cut off”
• Prepare accurate deposit invoices
• Review Final bill for completeness and accuracy.
• Prepare and distribute, in a timely manner, accurate Banquet event orders.

Qualifications

• Minimum (2) two years of college, degree desirable.
• Excellent written and oral communication skills.
• At least 2 years experience in a similar position in similar operation preferred.
• Experience with Delphi
• Experience with Microsoft Office- particularly Word, Excel, and Powerpoint
• Catering sales experience preferred
• Knowledge of Superior relationship-building skills and able to effectively network.
• Fluency in a foreign language preferred.

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

**The above-referenced benefits do not apply to part-time positions

Posting Date

This job opening was posted on 10/23/2026and will remain open for at least 14 days.