Event Operations Manager, LOVB Miami

JDS Sports; Miami (FL); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Parental leave

Merchandise & tickets

Job summary

The GIST Ltd in Miami is seeking an Event Operations Manager to lead operational planning for LOVB Miami events, from home matches to community events. You will serve as on-site Facility Administrator, manage staff and contractors, and ensure a safe, seamless fan experience.

Reporting to the VP of Marketing & Fan Experience, you will develop SOPs, coordinate with partners, oversee budgets, and drive post-event analysis.

Qualifications

• Bachelor’s degree preferred.
• 3+ years in sports or live event management.
• Facility operations experience with venues.
• Experience managing game-day staff, contractors, or volunteers.
• Ability to handle confidential information.
• Strong organizational and communication skills.

Responsibilities

• Serve as primary on-site contact for LOVB Miami home competitions.
• Develop venue SOPs and game-day playbooks.
• Coordinate with teams, media, volunteers before, during, and after events.
• Source and manage third-party vendors for staffing, security, and production.
• Deliver post-event reporting and recommendations.
• Enhance fan experience from entry to exit and support promotions.

Skills

Event management

Staff management

Vendor coordination

Budget management

Bilingual (English/Spanish/Portuguese)

Education

Bachelor’s degree preferred

Job description

# Event Operations Manager, LOVB Miami###### Job Listing, League One VolleyballMiami, FloridaFull TimeMarketingApply NowBack to Job Board****Department:**** Marketing****Reports To:**** VP, Marketing & Fan Experience****Direct Reports:**** No full-time direct reports; oversees game day staff, volunteers, and third-party vendors****Key Partners:**** Ticketing, Partnerships, Business Operations; LOVB League operations teams****Location:**** Hybrid, based in Miami, FL, with regular in-office days, on-site presence at all home matches and events.****The Role****The Event Operations Manager owns the operational planning and execution of every LOVB Miami event, from home matches to year-round community and partner events. Reporting to the VP, Marketing & Fan Experience, this individual serves as Facility Administrator on match days, leads game day staff and contractors, and ensures every fan, athlete, partner, and staff member has a safe, seamless, and memorable experience. This is a full-time, year-round role.****What You’ll Own********Facility Administration:***** Own all areas of event execution and serve as the primary on-site contact for LOVB Miami home competitions, managing bookings, contracts, venue staffing, services, and post-event settlement in partnership with the VP.* Develop and maintain venue-specific standard operating procedures and game day playbooks, including floor plans, load-in/load-out timelines, run-of-show, room assignments, concourse activations, staffing plans, catering, credentialing, and security coordination.* Serve as the point of contact for teams, media, LOVB staff, and volunteers before, during, and after each competition, and provide detailed facility information to external partners to ensure activations and production needs are met.* Communicate event logistics to LOVB Central Staff ahead of each competition and ensure all league requirements are fulfilled.* Source and manage third-party vendors for staffing, security, rentals, and production as needed.* Assist in creation and implementation of Emergency Action Plans (EAPs).Volleyball Operations at Events:* Coordinate with Pro Operations on the training and scheduling of on-court game day staff and volunteers, including ball crew and floor wipers.* Coordinate competition-day setup of team areas and ensure all tasks meet established league standards.* Develop home event plans that integrate production timelines, staffing, and team logistics.* Participate in post-event evaluation meetings with Central Staff, events staff, and Directors of Volleyball Operations (DOVO).****Year-Round Events & Planning:***** Provide operational support for offseason and non-match events, including season launch events, open practices, and community events.* In partnership with the President, lead next-season operational planning, including venue calendar, vendor agreements, staffing models, and equipment needs.* Recruit, onboard, and maintain a pool of game day staff, contractors, and volunteers.****Event Administration:***** Build and manage event budgets and execute all events and matches within approved financial parameters.* Manage the local storage facility, including inventory, equipment maintenance, shipping and receiving, and organization.* Coordinate logistics of equipment delivery, install, and return to storage.* Deliver post-event reporting, operational analysis, and process recommendations.* Deliver all events with a focus on sustainability and reuse.****Fan Experience:***** In partnership with the VP of Marketing & Fan Experience, optimize the in-venue fan journey, from arrival and entry through concourse, seating, and exit, identifying and resolving friction points.* Partner with the rest of the marketing team to operationally support match day promotions, theme nights, giveaways, and fan engagement elements.* Partner with Partnerships to operationally execute sponsor activations, signage, and hospitality to contracted standards.* Review fan feedback and operational data from match to match to continuously raise the bar on the match day experience.****What You Bring********Required***** Bachelor’s degree preferred.* 3+ years of experience in sports or live event management, operations, or coordination required.* Facility operations experience, including working directly with arena or venue management.* Experience managing game day staff, contractors, and/or volunteers.* Ability to handle sensitive information with complete confidentiality.* Strong organizational and problem-solving skills; capacity to work independently and collaboratively.* Excellent communication skills that stay clear, calm, and professional under pressure.* Ability to lift up to 25 lbs, operate standard office and event equipment, and stand for extended periods.* Availability to work nights and weekends and all home venue competitions between January and April.****Preferred***** Bilingual in English and Spanish and/or Portuguese* Strong budget management and vendor negotiation skills* Background in volleyball or familiarity with indoor sports environments* Familiarity with Miami venues and vendors****Who We’re Looking For***** ****Detail-Oriented:**** You have an eye for detail and can tell when something’s off.* ****Calm Under Pressure:**** Anticipates issues, mitigates risk, and communicates clearly when things don’t go to plan.* ****Fan-First:**** Views every decision through the lens of the fan and athlete experience.* ****Adaptable:**** Thrives in a startup environment where things are always evolving and ambiguous.* ****Collaborative:**** Builds strong relationships with the venue, vendors and internal teams to drive measurable results.* ****Relentlessly Resourceful:**** You find a way, improvising and exhausting every option before accepting no.****How Success Is Measured***** Fan Net Promoter Score (NPS) and post-match survey results* Flawless match day execution: events start on time, run-of-show is followed, and league standards are met* Safe events, with zero major safety incidents and Emergency Action Plans (EAPs) executed as planned when needed* Timely post-event reporting with clear, acted-on recommendations* Sponsor activations and hospitality delivered at 100% of contracted obligations* Strong relationships with the venue, league, and vendors, reflected in partner feedback and smooth settlements****Benefits****Benefits include medical, dental and vision coverage; 401(k) with company match; paid time off; paid parental leave; and team merchandise and ticket allocation.**This is a full-time position based in Miami, Florida. Availability for all home match days, including evenings and weekends throughout the LOVB Pro season, is required.**## About League One VolleyballLeague One Volleyball (LOVB, pronounced \"love\") is a first-of-its-kind community re-imagining the future of volleyball.LOVB champions every stage of an athlete's journey: nurturing youthful passion into action, celebrating fierce and unbridled professional talent, and developing coaches to lead future generations.We are growing our professional league, LOVB Pro, from the grassroots up, built from our foundation of junior volleyball clubs and led by the world's best professional players.This is just the beginning. The future is LOVB.