Event Operations Lead - Travel & Member Experience

AAATX AAA Texas LLC; Coppell (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health coverage for medical, dental, &

401(K) saving plans with company match

Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Texas & New Mexico is seeking an Operations & Administration Project Lead to support the planning, coordination, execution, and operational management of travel shows, member experience events, vendor activations, branch events, and community outreach across Texas and New Mexico. This role requires frequent travel, weekend availability, and flexibility to support evolving operational and event needs.

You will partner with travel suppliers, hotels, venues, and internal teams to ensure

Qualifications

• 3–5 years of experience in event coordination, operations, hospitality, travel industry, marketing, or related field preferred.
• Strong organizational and multitasking skills with the ability to manage multiple projects simultaneously.
• Ability to work independently and make decisions in fast-paced environments.
• Excellent communication, relationship-building, and problem-solving skills.
• Proficiency in Microsoft Office Suite including Outlook, Excel, Word, Teams, and PowerPoint. Experience with event registration platforms, CRM systems, or project tracking tools is a plus. Knowledge of travel industry operations, supplier relationships, or IATAN processes preferred.

Responsibilities

• Event Planning & Execution: Coordinate travel shows, AAA Member Experience Days, vendor events, branch events, and promotional activations across Texas and New Mexico. Manage event logistics including venue coordination, registrations, layouts, signage, staffing, shipping, setup, and teardown activities.
• Vendor & Partner Coordination: Communicate and coordinate with travel suppliers, hotels, venues, vendors, marketing partners, and internal departments. Assist with vendor participation, event deliverables, sponsorship coordination, and timeline management.
• Marketing & Communication Support: Assist with event invitations, RSVP tracking, registration platforms, attendee communications, and follow-up activities. Coordinate with marketing teams on event promotions, flyers, signage, digital displays, and social media support.
• Operations & Administrative Support: Maintain planning trackers, operational checklists, inventory lists, shipping schedules, and event materials. Coordinate distribution and fulfillment of event merchandise, displays, supplies, and promotional items. Assist with budget tracking, invoice processing, reporting, and event ROI analysis.

Skills

Multitasking

Communication

Organizational skills

Travel coordination

Problem-solving

Tools

Outlook

Excel

PowerPoint

CRM systems

Project tracking tools

Job description

AAA Texas & New Mexico is seeking an Operations & Administration Project Lead to support the planning, coordination, execution, and operational management of travel shows, member experience events, vendor activations, branch events, and community outreach across Texas and New Mexico. This role requires frequent travel, weekend availability, and flexibility to support evolving operational and event needs.

You will partner with travel suppliers, hotels, venues, and internal teams to ensure