Event Operations Dispatch (Event Staff) - Phoenix Raceway

NASCAR; Phoenix (AZ); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive salaries

Benefits package focused on wellness

Growth opportunities

Job summary

NASCAR’s Phoenix Raceway seeks an energetic events/guest services associate to handle maintenance and guest requests, dispatch tasks, and coordinate with visitors. The role emphasizes professional communication, strong Microsoft Office skills, and a focus on guest experience.

Responsibilities include data entry for incident management, presence across events with varying hours, and maintaining a positive, safety-conscious demeanor in a fast-paced environment. Opportunities for growth exist.

Qualifications

• Two years of related event services experience preferred or related college degree is preferred.
• Professional image and strong verbal/written communication.
• Ability to interact with all levels of the organization and external guests.

Responsibilities

• Answer, process, and dispatch maintenance and guest services requests.
• Record call data on 24/7 Incident Managing Software.
• Communicate with guests via 24/7 text messaging system.
• Maintain professional work ethics and appearance.
• Be proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Skills

Public speaking

Multitasking

Customer service

Verbal & written communication

Microsoft Office

Education

High School Diploma or GED

Related college degree preferred

Tools

Microsoft Office

Job description

PHOENIX RACEWAY

Phoenix Racewayhas been the premier motorsports venue in the Southwest since 1964 and hosts two NASCAR race weekends each year. In March, the NASCAR Weekend kicks off the race season at Phoenix Raceway.,. Phoenix Raceway also hosts a variety of events throughout the year, including corporate meetings and conferences, charity events, holiday events, sport, and endurance competitions, driving schools and Segway tours.

ESSENTIAL FUNCTIONS

• Responsibilities include answering, processing, and/or dispatching primarily maintenance and guest services requests but occasionally may include public safety services.
• Record call data on 24/7 Incident Managing Software.
• Communicate with guests via 24/7 text messaging system.
• Practice and maintain professional work ethics and appearance.
• Be proficient in Microsoft Office including Word, Excel, PowerPoint and Outlook. Strong typing skills.
• Other relevant duties as assigned.

ATTENDANCE REQUIREMENTS

• Hours will vary but will include all hours the office is open, evenings, weekends and holidays as necessary to attend events and to fulfill job responsibilities.

KNOWLEDGE, SKILLS, AND ABILITIES

• Professional: Minimum of two years related event services experience preferred or related college degree is preferred. Projects a professional company image though verbal and written communication. Presents self in a professional manner and have ability to interact with all levels of organization internal and external.
• Interpersonal Skills: Listens to others, ability to follow oral and written instructions effectively, responds to manager’s instructions and accepts feedback.
• Personal: Project a positive image to internal (employees) and external (fans, vendor, other sports professional, community members) customers, communicate effectively and professionally at all times, comfort and experience with public speaking, exercise excellent managerial judgment, ability to manage multiple projects simultaneously, team worker. Dependable transportation to and from work.

QUALIFICATIONS/REQUIREMENTS:

• Minimum 18 years old
• US Citizen: lawful to work in the U.S.
• High School Grad/GED
• Valid Driver’s License
• Must successfully pass a driving record check to operate company vehicles/golf carts
• Must attend mandatory annual training.
• Ability to multitask in stressful environment.
• Strong communication skills including written reports.
• Positive attitude!

We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won’t take you long to find out that you are on the right track here at NASCAR!

NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.

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