EVENT MANAGER - FULL-TIME

VenuWorks; Fresno (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

401(k) plan

On-site work at Fresno venues

Job summary

VenuWorks seeks an experienced Event Manager to coordinate client services and events at the Fresno Convention & Entertainment Center. You will serve as the primary liaison between clients, promoters, and facility departments, ensuring flawless event logistics and on-site execution during events.

The role requires supervising Event Services staff, guiding clients through contracts and operational requirements, and maintaining strong cross-functional communication across departments.

Qualifications

• Bachelor’s degree preferred; minimum five years related experience.
• Minimum three years supervisory experience managing large teams.
• Experience with facility management, event services, and equipment operations.

Responsibilities

• Serve as primary liaison to clients and promoters, coordinating all event logistics.
• Supervise Event Services staff and oversee facility operations.
• Prepare floor plans and diagrams using AutoCAD.
• Track deadlines, prepare cost estimates, and monitor final billing.

Skills

Strong organizational skills

Leadership

Communication skills

Problem-solving

Cross-functional collaboration

Education

Bachelor’s degree preferred

Tools

AutoCAD

Venue management systems

Ungerboeck

VenueOps

Social Tables

Microsoft Outlook

Excel

PowerPoint

Job description

Summary

The Event Manager provides client services support through the planning, organization, and execution of events at the Fresno Convention & Entertainment Center. This role acts as the primary liaison between clients, promoters, and facility departments, coordinating all event logistics. Flexible hours and on‑site presence during events are required.

• Serves as the primary facility liaison to clients and promoters, coordinating all event logistics and ensuring client expectations are understood and met.
• Supervises Event Services staff and oversees facility operations related to assigned events.
• Guides clients through event preparation, explaining contract provisions, policies, procedures, and operational requirements.
• Ensures adherence to all contractual agreements, CBAs, and organizational policies.
• Communicates event details clearly and promptly to all operational departments.
• Prepares and reviews floor plans, seating charts, and event diagrams using AutoCAD.
• Coordinates with service vendors and internal departments to secure equipment, staffing, and services.
• Tracks deadlines and client requirements, including floor plan submissions, room setups, and insurance documentation.
• Prepares cost estimates and monitors final billing, including labor and additional services.
• Monitors event setups and work closely with Operations Leads to ensure accurate execution.
• Supports training and development of Event Services staff.
• Maintains close communication with clients and facility teams during events, addressing requests and resolving issues.
• Attends planning and organizational meetings as required.
• Other duties as assigned.

Summary

The Event Manager provides client services support through the planning, organization, and execution of events at the Fresno Convention & Entertainment Center. This role acts as the primary liaison between clients, promoters, and facility departments, coordinating all event logistics. Flexible hours and on‑site presence during events are required.

Essential Duties And Responsibilities

• Serves as the primary facility liaison to clients and promoters, coordinating all event logistics and ensuring client expectations are understood and met.
• Supervises Event Services staff and oversees facility operations related to assigned events.
• Guides clients through event preparation, explaining contract provisions, policies, procedures, and operational requirements.
• Ensures adherence to all contractual agreements, CBAs, and organizational policies.
• Communicates event details clearly and promptly to all operational departments.
• Prepares and reviews floor plans, seating charts, and event diagrams using AutoCAD.
• Coordinates with service vendors and internal departments to secure equipment, staffing, and services.
• Tracks deadlines and client requirements, including floor plan submissions, room setups, and insurance documentation.
• Prepares cost estimates and monitors final billing, including labor and additional services.
• Monitors event setups and work closely with Operations Leads to ensure accurate execution.
• Supports training and development of Event Services staff.
• Maintains close communication with clients and facility teams during events, addressing requests and resolving issues.
• Attends planning and organizational meetings as required.
• Other duties as assigned.

Supervisory Responsibilities

Supervises Event Services staff and performs full supervisory functions in accordance with VenuWorks policies, including hiring, training, assigning work, performance evaluation, and addressing employee concerns in coordination with Human Resources.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be provided for individuals with disabilities.

Education And/or Experience

• Bachelor’s degree preferred.
• Minimum five (5) years of related experience, or an equivalent combination of education and experience, preferred.
• Minimum three (3) years of supervisory experience with proven ability to manage large teams and meet deadlines.
• Working knowledge of facility management, event services, and equipment operations in a similar venue.

Experience And Skills

• Proficiency with event management software and tools (e.g., AutoCAD, venue management systems).
• Experience working with promoters, production teams, vendors, and client groups.
• Strong organizational, multitasking, and communication skills.
• Demonstrated leadership ability and experience working with cross‑functional teams.
• Strong problem‑solving skills with ability to anticipate and address operational challenges.
• Knowledge of ADA requirements, fire codes, and safety regulations for public events.
• Experience with cost estimates, billing, and budget monitoring.
• Ability to work long and irregular hours, including evenings, weekends, and holidays.

Computer Skills

Proficiency in Microsoft Outlook, Excel, and PowerPoint. Experience with facility‑wide and/or event order systems (e.g., Ungerboeck, VenueOps, Social Tables) preferred.

Salary Range

$70,304 – $80,000 Annually, Exempt

Benefits

Competitive salary plus a comprehensive benefits package including medical, dental, vision, life and disability insurance, paid vacation, and a 401(k) plan.

Working Conditions

On‑site work across Fresno Convention Center, Selland Arena, Saroyan Theatre, and Valdez Hall.

Physical Demands

Must be able to work indoors and outdoors as required. Position requires the ability to walk or stand for 8–10 hours and navigate stairs across all venues. Reasonable accommodation may be provided for individuals with disabilities.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.