Event Manager (EMEA / German Language Skills Required)

Meetings & Incentives Worldwide; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player seeks an Event Experience Manager to lead the logistical planning and execution of innovative medical education programs. This role offers the chance to collaborate with diverse teams globally, ensuring compliance with healthcare regulations while delivering exceptional service. Your expertise in event management, coupled with fluency in English and German, will be pivotal in managing projects across virtual, hybrid, and in-person formats. Join a dynamic team that values quality and innovation in event experiences, and make a meaningful impact in the meetings industry.

Benefits

Competitive salary

Paid holidays

Personal time off

Laptop

Monitor

Mobile phone

Volunteer programs

Remote work in the UK

Qualifications

• 6+ years in the meetings industry with a focus on operations.
• Fluency in English and German, with German as the first language.
• Meetings Management Certification (CMP, Cvent Certified).

Responsibilities

• Lead logistical planning and execution of medical education programs.
• Ensure healthcare compliance and manage multiple projects.
• Provide leadership and mentorship within the team.

Skills

Event Management

Healthcare Compliance

Logistical Planning

Customer Service

Project Management

Fluency in German

Fluency in English

Education

College degree or equivalent experience

Tools

Microsoft Office

Event Management Software (e.g., Cvent)

Job description

Pay: Competitive

Location: London, England

Employment type: Full-Time

Job Description

• Req#: EVENT001073

The Event Experience Manager will work closely with the client to understand the program goals and objectives, providing a return on investment throughout each aspect of the program. The role focuses on tactical operations, collaborating with the operations team to deliver optimal services that support these goals. The manager will work effectively with internal support teams, external clients, and vendors, ensuring compliance with corporate and pharmaceutical guidelines.

Note: This position requires fluency in English and German.

What you will do:

You will have the opportunity to collaborate with diverse, innovative teams worldwide and make an impact by:

• Leading logistical planning and execution of medical education programs (Symposia, Advisory Panels, Workshops) and Voice of Customer meetings for the Central European Region (Germany, Austria, Switzerland). Managing venue sourcing, contracting, registration, travel arrangements, accommodations, and AV requirements. Managing budgets and expenses independently, consulting with supervisors as needed.
• Ensuring healthcare compliance, including HCP interactions, transparency reporting, and event lifecycle adherence.
• Delivering high customer service to HCP participants, building strong internal and external partnerships, handling inquiries, and applying extensive experience and research to resolve issues.
• Providing leadership and guidance within the team, mentoring members, leading projects, and ensuring objectives are met.
• Developing, implementing, and enforcing policies, identifying improvements, and assessing risks with guidance from management. Demonstrating advanced persuasion skills.
• Managing projects with a consultative approach for virtual, hybrid, or in-person meetings.

Additional responsibilities include:

• Client, financial, and vendor management
• Managing multiple projects under tight deadlines
• Event management tasks such as venue sourcing, contract review, supplier management, event software management, and onsite coordination

Who you will work with:

• Reporting to the Sr. Customer Success Manager
• Internal teams, external clients, vendors, and stakeholders

What we expect:

Details discussed during interviews and reviews:

• Cultural Excellence
• Role-specific skills
• Interpersonal skills

What you will bring:

• College degree or equivalent experience
• At least 6 years in the meetings industry, especially operations
• Fluency in English and German, with German as first language
• Knowledge of virtual/hybrid events, healthcare compliance, and related software
• Proficiency in Microsoft Office and event management software (e.g., Cvent)
• Meetings Management Certification (CMP, Cvent Certified)
• Willingness to travel up to 35% domestically and internationally

What we provide:

• Competitive salary, paid holidays, personal time off
• Laptop, monitor, mobile phone
• Volunteer programs, remote work in the UK

About us:

M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences, with a focus on quality, agility, and innovation. Headquartered in Wisconsin, USA, with a remote workforce across several countries, we offer comprehensive meeting and event services, including management, technology, and consulting.