Event Manager (EMEA / French Language Skills Required)

Meetings & Incentives Worldwide; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player seeks an Event Experience Manager to lead logistical planning and execution of medical education programs. This role involves collaborating with diverse teams to ensure compliance with healthcare regulations while delivering exceptional service. You will manage multiple projects, provide mentorship to your team, and develop policies to enhance operational efficiency. Join a women-owned global firm with over 50 years of experience in creating impactful virtual, hybrid, and in-person events. If you're passionate about event management and ready to make a difference, this opportunity is for you.

Benefits

Paid Holidays

Personal Time Off

Equipment Provided (Laptop, Monitor, Mobile Phone)

Volunteer Programs

Remote Work Options

Qualifications

• 6+ years in the meetings industry with a focus on operations.
• Proficiency in English and French required.

Responsibilities

• Lead logistical planning for medical education programs and meetings.
• Ensure compliance with healthcare regulations and deliver excellent customer service.

Skills

Event Management

Project Management

Interpersonal Skills

Healthcare Compliance

Logistical Planning

Education

College Degree or Equivalent Experience

Tools

Microsoft Office

Event Management Software (Cvent preferred)

Job description

Pay: Competitive

Location: London, England

Employment type: Full-Time

Job Description

• Req#: EVENT001074

The Event Experience Manager will work closely with the client to understand program goals and objectives, providing a return on investment throughout each aspect of the program. The focus is on tactical operations, collaborating with the operations team to deliver optimal services that support these goals. The manager will work effectively with internal support teams, external clients, and vendors, ensuring compliance with corporate and pharmaceutical guidelines.

Note: This position requires proficiency in English and French.

What you will do here:

You will have the opportunity to collaborate with diverse, innovative teams worldwide and make a significant impact through:

• Leading logistical planning and execution of medical education programs (Symposia, Advisory Panels, Workshops) and Voice of Customer meetings in the West Mediterranean Region (France, Spain, Portugal). Managing venue sourcing, contracting, registration, travel, accommodations, and audio-visual needs. Managing budgets and expenses, working independently within broad processes, consulting supervisors as needed.
• Ensuring healthcare compliance regarding HCP interactions, transparency, and event lifecycle management.
• Delivering excellent customer service to HCP participants, maintaining effective communication and relationships with internal teams, vendors, and external partners. Handling complex inquiries and developing solutions based on extensive experience and research.
• Providing leadership and mentorship within the team, participating in and leading projects, and ensuring objectives and deadlines are met.
• Developing, implementing, and enforcing policies and procedures, identifying areas for improvement, and leading initiatives to enhance efficiency and effectiveness. Making informed decisions, assessing risks, and demonstrating advanced persuasion skills.
• Applying project management skills for virtual, hybrid, or in-person meetings.

Additional Responsibilities Include:

• Client, financial, and vendor management
• Managing multiple projects under tight deadlines
• Event management tasks: SOP adherence, digital support, venue sourcing, contract review, supplier management, event software management, registration and reporting, communication, scheduling, travel coordination, and onsite support.

Who you will work with:

• Reporting to the Sr. Customer Success Manager
• Internal departments, external clients, vendors, and stakeholders

What we expect:

Details discussed during interviews and reviews:

• Cultural excellence
• Role-specific skills
• Interpersonal skills

What you will bring:

• College degree or equivalent experience
• At least 6 years in the meetings industry, especially operations
• Proficiency in English and French
• Knowledge of virtual/hybrid events and healthcare compliance
• Proficiency in Microsoft Office and event management software (Cvent preferred)
• Certifications such as CMP or Cvent Certified preferred
• Willingness to travel up to 35% domestically and internationally

What we provide:

• Competitive salary
• Paid holidays and personal time off
• Equipment including laptop, monitor, mobile phone
• Volunteer programs and remote work in the UK

About the company

M&IW is a women-owned, global event management firm specializing in virtual, hybrid, and in-person experiences, with a history exceeding 50 years. Headquartered in Wisconsin, USA, with a remote workforce across multiple countries, we offer comprehensive event management and consulting services.