Event Manager

Coshoctonjfs; Walhonding (OH); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Camp because I said I would in Ohio is seeking an Event Manager to be the primary point of contact for guests, from reservation to departure, coordinating retreats, weddings, and other events with staff, vendors, and clients to deliver exceptional hospitality.

This hybrid role emphasizes on-site work at the Camp with occasional remote work 3–7 days per month; the role involves managing guest records, vendor relations, wedding coordination, and end-to-end event logistics to ensure memorable

Qualifications

• Experience planning and executing large events and retreats.
• Excellent guest service and hospitality demonstrated.
• Proficient with CRM systems and booking platforms.

Responsibilities

• Plan and manage corporate and nonprofit retreats and weddings.
• Oversee guest communications, reservations, and follow-up.
• Coordinate facilities, staff, and vendor services on-site.
• Support business development through tours and client inquiries.
• Maintain guest records and post-event feedback.
• Ensure events meet high-quality standards and timelines.
• Handle logistics from preparation to completion.

Skills

Guest service

Hospitality

Organizational skills

Time management

Interpersonal communication

Multitasking

Teamwork

Adaptability

Education

Bachelor’s or associate’s degree in business

Event planning or hospitality management

Communications

Tools

Salesforce

Google Workspace

Microsoft Office

Booking platforms (Airbnb, Vrbo)

Job description

Role Overview

We’re looking for a dedicated and dynamic individual to join our team as an Event Manager. In this role, you’ll be the primary point of contact for our guests, ensuring they have an extraordinary experience from the moment they make a reservation through their departure. You’ll coordinate retreats, weddings, and other events at Camp because I said I would while collaborating with our staff, vendors, and clients to provide exceptional hospitality and well‑organized experiences.

Work Arrangement: Hybrid, with a strong emphasis on being on‑site at Camp. Remote work may be permitted 3-7 days per month with an appropriate home workspace.

Job ID:293542660

Responsibilities

Corporate and Nonprofit Retreat Planning

• Plan and execute approximately 30 corporate and nonprofit retreats annually.
• Work closely with clients to understand their objectives and develop personalized retreat plans.
• Oversee the entire event lifecycle, including planning, budgeting, on‑site coordination, and post‑event follow‑up.

Guest Experience Management

• Manage approximately 1,000 primary guest contacts annually, including reservations, event planning calls, reservation changes, special requests, check‑in coordination, and guest communications.
• Ensure guests receive prompt, courteous, and professional service throughout their experience.

Facility and Staff Coordination

• Work with Camp staff to ensure that accommodations, meeting spaces, and facilities are prepared for arriving guests.
• Document unique needs, check‑in requests, accessibility requirements, and other special arrangements in Salesforce and other relevant systems.

Business Development Support

• Collaborate with the business development team to support the sales process for retreats and on‑site events.
• Conduct tours, participate in networking opportunities, respond to prospective client questions, and help communicate the value of Camp’s facilities and experiences.

Vendor Coordination

• Build and maintain strong relationships with more than 15 vendors, including caterers, photographers, florists, entertainers, activity providers, and other event professionals.
• Coordinate vendor services to meet event requirements, maintain quality standards, and support smooth execution.

Reservations and Guest Records

• Maintain accurate records of guest interactions, reservations, payments, event requirements, and feedback.
• Use these records to personalize guest service, identify recurring issues, and continually improve the guest experience.

Wedding Planning and Management

• Coordinate approximately eight weddings annually.
• Work with couples to understand their expectations and manage event planning details, including decorations, catering, entertainment, photography, vendor arrangements, and other logistical needs.

Event Logistics and Execution

• Coordinate services and manage event logistics from preparation through completion.
• Help identify and resolve issues promptly, maintain communication with stakeholders, and ensure events meet established standards.

Additional Responsibilities

Perform other related duties as assigned to meet the evolving needs of the organization and Camp operations.

Qualifications

• Experience planning and executing events, including large-scale events of approximately 200-300 guests and managing 10-50 events annually
• Demonstrated experience providing exceptional guest service and hospitality
• Bachelor’s or associate’s degree in business, event planning, hospitality management, communications, or a related field preferred
• Alternatively, 3-5 years of comparable professional experience
• Excellent organizational, time management, and problem‑solving skills
• Ability to manage multiple projects, competing deadlines, and detailed guest requirements
• Availability to work flexible hours, including evenings and weekends, based on event schedules
• Strong interpersonal communication and teamwork skills
• Proficiency with Google Workspace or Microsoft Office
• Experience with CRM systems such as Salesforce and booking platforms such as Airbnb, Vrbo, or similar reservation systems