Event Manager

Maggiano's Little Italy; Tampa (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Maggiano's Little Italy is seeking an Event Manager to plan, coordinate, and flawlessly execute all banquet events. You will own event details after booking, including room setup, seating plans, timelines, staffing, menu arrangements, and day-of execution, ensuring on-time delivery and guest satisfaction.

This role collaborates with Sales, Culinary, and Restaurant Leadership to deliver an exceptional guest experience from handoff to completion.

Qualifications

• Minimum 3 years’ experience in hotel, catering, or banquet operations required
• Experience leading event execution and service teams
• Strong knowledge of banquet service standards and room setups
• Ability to read and execute BEOs, layouts, and event contracts
• Strong organizational and multitasking skills in a fast-paced environment
• Excellent guest-service and conflict-resolution skills
• Proficiency with banquet systems, CRM, or event software
• Ability to work a flexible schedule including nights, weekends, and holidays

Responsibilities

• Own all event details once the event is booked and handed off from sales team
• Review contracts, BEOs, and event notes for accuracy and completeness
• Create and manage event timelines, layouts, seating charts, and room assignments
• Coordinate menu selections, dietary needs, and service style
• Schedule banquet staff based on event size and service requirements
• Lead day-of execution, ensuring events start on time and run according to plan
• Serve as primary on-site contact for hosts during events
• Conduct pre-event meetings with teams to review logistics and service expectations
• Develop, communicate, and enforce banquet standard operating procedures
• Hire, train, coach, performance manage, and support banquet teams on service standards and execution excellence
• Ensure rooms are properly set according to diagrams and guest specifications
• Maintain inventory related to banquet service, linens, A/V, and equipment
• Partner with culinary team on timing, flow of food, and menu execution
• Partner with Sales Managers to ensure clean event handoffs
• Communicate changes to menus, guarantees, and setup in a timely manner
• Work with IT/vendor partners on banquet systems, phones, printers, and CRM tools
• Maintain banquet event systems, room setup libraries, and menu files
• Review reports related to revenue, lost business, repeat business, and guest feedback
• Ensure accuracy of BEOs and event documentation

Skills

Banquet operations

Event leadership

BEOs & layouts

Contracts reading

Organization

Guest service

Conflict resolution

Banquet systems

Flexible schedule

Tools

CRM

Banquet software

Event software

Job description

Description

The Event Manager is responsible for the planning, coordination, and flawless execution of all banquet events. This role owns all event details after booking, including room setup, seating plans, event timelines, staffing coordination, menu arrangements, and day-of execution. The Event Manager ensures every event is delivered to standard, on time, and according to guest expectations.

This role partners closely with Sales Manager, Culinary, and Restaurant Leadership teams to provide an exceptional guest experience from event handoff through completion.

ESSENTIAL FUNCTIONS

Event Planning & Execution

• Own all event details once the event is booked and handed off from sales team


• Review contracts, BEOs, and event notes for accuracy and completeness


• Create and manage event timelines, layouts, seating charts, and room assignments


• Coordinate menu selections, special requests, dietary needs, and service style


• Schedule banquet staff based on event size and service requirements


• Lead day-of execution, ensuring events start on time and run according to plan


• Serve as primary on-site contact for hosts during events


• Conduct pre-event meetings with teams to review logistics and service expectations

Operational Leadership

• Develop, communicate, and enforce banquet standard operating procedures


• Hire, train, coach, performance manage, and support banquet teams on service standards and execution excellence


• Ensure rooms are properly set according to diagrams and guest specifications


• Maintain inventory related to banquet service, linens, A/V, and equipment


• Partner with culinary team on timing, flow of food, and menu execution

Financial & Performance Management

• Monitor banquet profitability through labor, food cost, and expense control


• Support menu pricing, updates, and rollout execution


• Review event performance and address service recovery when needed


• Track and drive results on banquet guest experience metrics and KPIs

Cross-Functional Partnership

• Partner with Sales Managers to ensure clean event handoffs


• Communicate changes to menus, guarantees, and setup in a timely manner


• Work with IT/vendor partners on banquet systems, phones, printers, and CRM tools

Systems & Reporting

• Maintain banquet event systems, room setup libraries, and menu files


• Review reports related to revenue, lost business, repeat business, and guest feedback


• Ensure accuracy of BEOs and event documentation

Requirements

QUALIFICATION STANDARDS:

• Minimum 3 years’ experience in hotel, catering, or banquet operations required


• Experience leading event execution and service teams


• Strong knowledge of banquet service standards and room setups


• Ability to read and execute BEOs, layouts, and event contracts


• Strong organizational and multitasking skills in a fast-paced environment


• Excellent guest-service and conflict-resolution skills


• Proficiency with banquet systems, CRM, or event software


• Ability to work a flexible schedule including nights, weekends, and holidays

Maggiano's Little Italy is proud to be an Equal Opportunity and e-Verify Employer.

At Maggiano's Little Italy we strive to celebrate the differences that make a good company great and to leverage individual strengths to create an innovative, inclusive and unified team