Event Manager

Mccno; New Orleans (LA); On-site; USD 42,000 - 65,000; Full time

Job summary

MCCNO in New Orleans seeks an experienced Event Coordinator to manage staging for events at a convention center or large venue.

You will coordinate with clients and contractors, ensure adherence to safety and facility policies, and keep all plans and schedules up to date in our Event Management System. Flexibility to work nights/weekends as needed is required.

Qualifications

• Experience coordinating events in large facilities such as convention centers or hotels.
• Ability to manage client relations and deadlines under pressure.
• Strong knowledge of facility rules, safety policies, and procedures.

Responsibilities

• Maintain a high level of communication with clients and provide information related to event staging.
• Guide clients in facility rules and policies to ensure efficiency and satisfaction.
• Review event floor plans, schedules, and logistics; make recommendations when necessary.
• Keep clients and contractors informed of deadlines and details.
• Coordinate work flow and monitor in-house activities with clients and MCCNO staff.
• Oversee all event activities and follow up on client requests.

Skills

Client communication

Multitasking

Time management

Regulatory compliance

Education

Bachelor's degree or higher

Certified Meeting Professional

Job description

Description

MAJOR ACCOUNTABILITIES include the following. Other duties may be assigned.

Maintain a high level of communication with clients and provide them with all necessary information relative to the staging of their events.

• Guide clients in facility rules, regulations, and policies and procedures to ensure operational efficiency and increase customer satisfaction.
• Ensure clients’ and contractors’ knowledge of and compliance with all applicable regulations to ensure fire and safety policies and procedures are met.
• Review event floor plans, schedules, and logistical needs and make recommendations when necessary.
• Keep clients and contractors informed of deadlines, including floor plans, event specifications, and other relevant details.

Obtain, organize, and interpret detailed requirements and schedules from clients and contractors to ensure all MCCNO departments have the necessary information to successfully and efficiently execute the event.

• Ensure that input to the Event Management System is maintained and up-to-date.
• Create, distribute and publish event information that is clear, comprehensive, and in accordance with internal event scheduling deadlines and departmental standards.
• Participate in, and schedule when necessary, internal and external meetings to ensure that all parties have a thorough understanding of all aspects of the event.
• Foresee problems and head off through proper planning and anticipation of problems or issues.

Coordinate work flow and monitor in-house activities by interfacing with clients and contractors and directing the activities of the MCCNO staff.

• Oversee all event activities and follow up on all client requests, concerns, and problems.
• Update, manage, and chase delegated tasks to ensure progress to deadlines.
• Issue changes, corrections, and updates as necessitated by evolving event requirements.

Check all lease space to ensure that all client and contractor equipment is removed by the end of the contracted period.

• Ensure that all MCCNO space is clear and clean in accordance with facility policies.
• Assist with the preparation of final client bills by data input in Event Management System and provide signed supporting documents when required.

Participate in industry-related trainings and events and stay current with industry trends to make recommendations in response to changes in the industry.

• Actively assist in the training and development of new Event Services staff.

Other Skills and Abilities

• Establish and maintain effective working relationships with diverse groups of people in high pressure situations with a goal of having the client become or continue as a repeat customer. Able to deal with difficult people.
• Prioritize and plan work activities, use time efficiently, multi-task, perform under minimal supervision and work extended/irregular hours as necessary including nights, weekends and holidays.

Qualifications

Education

Preferred

Bachelors or better.

Experience

Required

Three to five years related experience and/or training in event coordination in a convention center, large hotel, or other large meeting facility; or equivalent combination of education and experience.

Licenses & Certifications

Preferred

Certified Meeting Prof.

Equal Opportunity Employer
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