Conference Service Manager

Hotel Phoenix; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid Time Off

Employee Discounts

Professional Development Opportunities

Job summary

Hotel Phoenix Atlanta is seeking an Event Manager to plan and execute all assigned events from post-sale through completion, ensuring an exceptional guest experience. You will serve as the primary liaison between clients and hotel operations, driving flawless execution, profitability, and communication across departments.

This role requires strong organization, attention to detail, and a passion for memorable events, with flexibility for evenings, weekends, and holidays as business demands.

Qualifications

• Bachelor’s degree in Hospitality Management, Business, or related field preferred.
• Minimum of 2–3 years of event management experience in a hotel, resort, or upscale venue environment.
• Strong knowledge of banquet operations, catering services, and food & beverage standards.
• Experience working with sales and catering systems (e.g., Delphi, Opera, or similar).
• Exceptional organizational, time management, and multitasking skills.
• Excellent written and verbal communication skills.
• Ability to work flexible hours, including evenings, weekends, and holidays as business demands.
• Strong problem-solving skills and ability to remain calm under pressure.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Serve as the primary contact for clients after the sales contract is executed.
• Conduct pre-event meetings with clients to confirm event details, timelines, and expectations.
• Prepare and distribute BEOs accurately and in a timely manner.
• Coordinate with Culinary, Banquets, Stewarding, Audio Visual, Engineering, Front Office, and other departments for smooth execution.
• Lead pre-conference and pre-shift meetings to communicate event details to teams.
• Oversee on-site event execution and resolve concerns to ensure client satisfaction.
• Ensure events comply with hotel standards, safety protocols, and brand guidelines.
• Monitor event profitability, billing accuracy, and final invoicing.
• Conduct post-event follow-ups to ensure satisfaction and identify repeat opportunities.
• Maintain organized event files in PMS and sales systems.
• Assist with forecasting, budgeting, and revenue optimization initiatives.
• Support the Sales & Catering team in achieving departmental revenue goals.

Skills

Organizational skills

Time management

Multitasking

Written & verbal communication

Microsoft Office

Education

Bachelor’s degree in Hospitality Management, Business, or related field

Tools

Delphi/Opera

Job description

Hotel Phoenix Atlanta

Position Title: Event Manager Department: Catering & Events Reports To: Director of Catering / Director of Sales & Marketing FLSA Status: Exempt Location: Atlanta, Georgia

Position Summary

The Event Manager is responsible for planning, coordinating, and executing all assigned events from post-sale through completion, ensuring an exceptional guest experience that reflects the elevated service standards of Hotel Phoenix Atlanta. This role serves as the primary liaison between the client and the hotel’s operations teams, ensuring seamless communication, flawless execution, and profitability of each event.

The Event Manager must demonstrate strong organizational skills, attention to detail, and a passion for delivering memorable guest experiences.

Essential Duties And Responsibilities

• Serve as the primary contact for clients after the sales contract is executed.

• Conduct pre-event meetings with clients to confirm event details, timelines, and expectations.

• Prepare and distribute Banquet Event Orders (BEOs) accurately and in a timely manner.

• Coordinate with Culinary, Banquets, Stewarding, Audio Visual, Engineering, Front Office, and other departments to ensure smooth event execution.

• Lead pre-conference and pre-shift meetings to communicate event details to operational teams.

• Oversee on-site event execution to ensure client satisfaction and immediate resolution of any concerns.

• Ensure events are executed in compliance with hotel standards, safety protocols, and brand guidelines.

• Monitor event profitability, billing accuracy, and final invoicing.

• Conduct post-event follow-ups with clients to ensure satisfaction and identify opportunities for repeat business.

• Maintain detailed and organized event files within the property management and sales systems.

• Assist with forecasting, budgeting, and revenue optimization initiatives.

• Support the Sales & Catering team in achieving departmental revenue goals.

Qualifications & Requirements

• Bachelor’s degree in Hospitality Management, Business, or related field preferred.

• Minimum of 2–3 years of event management experience in a hotel, resort, or upscale venue environment.

• Strong knowledge of banquet operations, catering services, and food & beverage standards.

• Experience working with sales and catering systems (e.g., Delphi, Opera, or similar).

• Exceptional organizational, time management, and multitasking skills.

• Excellent written and verbal communication skills.

• Ability to work flexible hours, including evenings, weekends, and holidays as business demands.

• Strong problem-solving skills and ability to remain calm under pressure.

• Proficiency in Microsoft Office Suite.

Core Competencies

• Guest-Centered Service Excellence

• Attention to Detail

• Team Collaboration

• Financial Awareness

• Professionalism & Integrity

• Conflict Resolution

• Time Management

Physical Requirements

• Ability to stand and walk for extended periods.

• Ability to lift up to 25 pounds occasionally.

• Ability to move throughout banquet spaces and meeting rooms during event setup and execution.

Work Environment

This position operates primarily within a hotel environment including banquet spaces, meeting rooms, offices, and food & beverage outlets. The role may require extended hours during peak seasons and high-volume events.

Compensation & Benefits

Hotel Phoenix Atlanta offers a competitive salary and comprehensive benefits package including:

• Medical, Dental, and Vision Insurance

• 401(k) Retirement Plan

• Paid Time Off

• Employee Discounts

• Professional Development Opportunities

Equal Employment Opportunity Statement

Hotel Phoenix Atlanta is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local law.