Event Management Coordinator

United Way of Greater Knoxville; Tennessee; On-site; USD 45,000 - 65,000; Full time

Job summary

United Way of Greater Knoxville is seeking an Event Management Coordinator to assist the Vice President of Professional Services in overseeing quality assurance processes and regulatory compliance for agency events. The role focuses on managing event reports, coordinating investigations, and serving as the liaison with state agencies to ensure timely reporting and adherence to policies.

You will participate in strategic planning, deliver staff training on compliance, and help maintain records in

Qualifications

• Bachelor’s degree or higher with related experience in compliance or program administration.
• Experience with policy development and regulatory reporting.
• Familiarity with investigation processes and confidential handling.

Responsibilities

• Coordinate and oversee event-related investigations from initiation to resolution.
• Ensure timely submission of event reports to State agencies.
• Maintain documentation and compliance with state and federal regulations.
• Deliver ongoing staff training on Event Management and compliance.
• Liaise between the local office and State agencies.
• Assist in audits and action plans to mitigate risks.

Skills

Quality compliance

Regulatory reporting

Investigation coordination

Policy development

Training delivery

Stakeholder liaison

Education

Bachelor’s degree

Associate’s degree

High school diploma

Tools

EHR system

Job description

The Event Management Coordinator will assist the Vice President of Professional Services in overseeing and ensuring compliance with all quality assurance processes. The Event Management Coordinator is responsible for the overall event management and agency investigation compliance, maintaining adherence to regulatory requirements, and serving as a liaison between the local office and appropriate State agencies for event reporting and investigations.

Description

• Participate in the agency’s strategic planning process and facilitate the communication of quality requirements from the appropriate State agencies, the Board of Directors, the Vice President of Professional Services, and the President.
• Ensure that all event reports are accurately documented and submitted to the State office within required timeframes, adhering to agency policy and regulatory mandates.
• Conduct monthly Event Management Committee meetings including a thorough review of investigation findings and implementation of recommended corrective actions.
• Coordinate and oversee the investigation process from initiation to completion. Ensuring adherence to state and federal compliance standards and documenting all findings.
• Conduct Staff Misconduct investigations as needed, ensuring all procedures align with agency policies and regulatory compliance standards while remaining the highest standards of confidentiality.
• Develop and deliver ongoing staff training related to Event Management, Protection from Harm, Compliance Regulations, and New Hire Orientation ensuring training documentation remains up to date and accessible.
• Actively participate in the Agency Quality Team, Safety Committee, and other compliance-related committees as deemed necessary.
• Maintain oversight of all Cross-System Crisis Plans, ensuring compliance with state and federal guidelines.
• Enter each person’s annual, and as needed, outcomes in the EHR.
• Ensure all psychotropic medication informed consents are completed and documented annually and as needed, adhering to compliance requirements.
• Regularly review and update policies and procedures related to event management, safety, and compliance to align with state and federal regulations.
• Assist in the development and implementation of internal audits and corrective action plans to mitigate risks and enhance agency compliance.
• Complete site visits as required.
• Work a flexible schedule as determined by supervisor.
• Provides services after hours, on weekends, and holidays as scheduled and according to EVC’s On Call Policy.
• Other duties as assigned by the Vice President of Professional Services and President.

Requirements

• Bachelor’s degree plus one year of relevant experience; or
• Associate’s degree with two (2) years of relevant experience; or
• High school diploma with four (4) years of relevant experience
• Department of Disabilities and Aging (DDA) designated online training, First Aid and CPR training within the first 90 days of employment, and any other required training.