EVENT INSTALLER LEAD / DRIVER

Quest Events; Austin, Northern (TX, KY); Hybrid; USD 25,000 - 39,000; Part time

Benefits offered by this job

401k matching

Referral bonus

Possible full-time

Overtime potential

Performance raises

Growth opportunities

Job summary

Quest Events in Austin, TX seeks an Event Installer Lead/Driver to manage a team of installers, operate box trucks, and ensure superb customer service at venues.

You will load/unload gear, drive safely, coordinate drop-offs/pickups, and oversee on-site setup and striking of drape, furniture, and hardware across multiple events with 0–30+ hours per week, potential for full-time.

Strong leadership, reliability, and communication are essential to keep crews productive and customers satisfied.

Qualifications

• Experience in leading a field installation crew or similar leadership role.
• Ability to maintain professional conduct and safety on job sites.
• Strong customer service orientation and problem-solving skills.

Responsibilities

• Lead and participate in sets and strikes at event venues.
• Lead and manage a team of installers.
• Deliver and pick-up gear/crew to event venues.
• Prepare daily activities in warehouse and on-site.
• Load and unload company vehicles at warehouse and on jobsites.
• Complete warehouse tasks after on-site work.
• Deliver outstanding customer service.

Skills

Team leadership

Customer service

Safe driving

Communication

Job description

Description

The Event Installer Lead/Driver is a team and event management, driving, and customer service position, with an emphasis on leadership and accountability. The responsibilities include leading and managing a team of installers, operating box trucks and vans, safely loading and unloading gear, dropping off/picking up crews to event venues. The Driver will demonstrate safe driving skills, remain customer-focused, and display a strong work ethic.

Further responsibilities include setting and striking drape, furniture, and hardware at event venues, working with and as part of a team of installers. Workload varies from 0-30+ hours per week based on volume and availability. Installer will demonstrate strong leadership skills by taking the initiative, staying customer-focused, displaying a strong work ethic while on the jobsite and being able to execute consecutive events.

Benefits

• 401k Safe Harbor with Employer 5% match
• Employee Referral Bonus Program
• Potential to go Full Time
• Potential for overtime
• Eligible for annual increases based on performance
• Opportunities for professional growth

Under the supervision of the General Manager and Operations Manager this position's responsibilities include:

• Lead and participate in sets and strikes at event venues
• Lead and manage a team of installers
• Deliver and pick-up gear/crew to event venues
• Preparation for daily scheduled activities both in the warehouse and on-site
• Loading and unloading company vehicles at the warehouse and on jobsites
• Completing warehouse tasks after on-site work is finished
• Delivering outstanding customer service

Required Knowledge, Skills, and Abilities

• Prior customer service-related job experience preferred but not required.
• Ability to lead one or more teams of installers and handle the stresses of multi-job and multi-crew work days.
• Understanding of hotel/convention docks
• Ability to execute consecutive events while handling the associated stresses and challenges.
• Can positively interact with team members and customers on a daily basis and be open to constructive criticism.
• A great attitude and great customer service skills.
• Can read, write, speak, and understand English fluently.
• Must maintain a professional appearance, have reliable transportation, and be punctual.
• Is able to problem solve and prioritize needs while on jobsites.
• Is able to handle team dynamics, and customer service issues on a daily basis.
• Workload varies from 0-30+ hours per week based on volume and availability.

Requirements

Driver Requirements:

• Possess a valid, unexpired driver’s license
• Prior Box Truck / Van driving background and able to drive Quest light-duty vans.
• Pass Quest-generated written and practical driving tests.
• Submit to an annual driving record review (No DUIs, etc).
• This position is required to pass a DOT physical and drug test. Must be able to pass written and practical driving tests.
• Must be able to drive all company vehicles, including medium-duty trucks (such as 16' box truck).

Physical Job Requirements:

• Ability to repeatedly lift 62 lbs and work on a step ladder without exceeding maximum weight allowance.
• Ability to stand or walk for extended periods of time.

Mental Demands:

• Problem solve and prioritize needs while on jobsites.
• Do simple math calculations and think logically.
• Analyze information and perform needed actions to fulfill duties.
• Able to handle traffic stress, team dynamics, and customer service issues daily.