Event & Guest Experience Lead

ASM Global; Louisville (KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Legends Global operates the KFC Yum! Center in Louisville, Kentucky, and seeks an Event & Guest Services Manager to oversee concerts, athletic events, family shows, conventions, and corporate functions.

You will serve as the on-site primary contact, coordinate with departments, develop production notes, and manage staff to ensure exceptional guest experiences while maintaining safety and compliance.

Qualifications

• BA/BS degree required.
• 5+ years of related work experience.
• Highly organized with strong leadership and communication skills.
• Ability to handle multiple projects, conflicts, and long hours.

Responsibilities

• Serves as on-site point of contact to ensure event success.
• Coordinates with departments to plan all aspects of events.
• Develops schedules and production notes for staff awareness.
• Assesses and resolves issues during events to maintain service quality.

Skills

Leadership

Communication

Problem-solving

Education

BA/BS Degree

Tools

CAD Drawings

Job description

Legends Global operates the KFC Yum! Center in Louisville, Kentucky, and seeks an Event & Guest Services Manager to oversee concerts, athletic events, family shows, conventions, and corporate functions.

You will serve as the on-site primary contact, coordinate with departments, develop production notes, and manage staff to ensure exceptional guest experiences while maintaining safety and compliance.