Event Experience Manager

American Express Global Business Travel; New York (NY); On-site; USD 55,000 - 103,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning & development opportunities

Diversity and inclusion programs

Career growth & internal mobility

Job summary

Amex GBT is seeking an events coordinator in the United States to manage registration, logistics, and attendee experiences across all phases of events. You will work with clients, hotels, and internal teams to ensure seamless execution and data-driven outcomes.

The role requires strong organization, multitasking, and excellent communication to deliver exceptional attendee experiences in a fast-paced environment.

Qualifications

• 2+ years of professional experience supporting meetings and events.
• Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
• Excellent communication and interpersonal skills, with the confidence to work with clients, vendors, and teams across all levels of an organization.
• Detail-oriented with the ability to produce accurate work and meet deadlines in a fast-paced environment.
• Flexible and adaptable, with a positive attitude and the ability to navigate changing priorities.
• Proficiency in Microsoft Office, including Word and Excel.

Responsibilities

• Manage event registration and attendee communications, ensuring participants have a seamless experience before, during, and after each event.
• Coordinate attendee logistics, including hotel accommodations, room blocks, transportation, VIP requests, speaker arrangements, and special accommodations.
• Support the design, testing, and ongoing management of event registration websites and online attendee experiences using Cvent.
• Create and distribute event communications and materials, including registration updates, FAQs, agendas, name badges, rooming lists, and event documentation.
• Monitor registration, attendance, and housing data while producing reports and insights to help drive successful event outcomes.
• Partner with clients, hotels, suppliers, and internal teams to ensure all event details are delivered accurately and on schedule.
• Manage attendee-related financial processes, including registrations, refunds, supplier invoices, payment tracking, and event reconciliations.
• Coordinate event materials, gifting programs, shipping logistics, and other operational needs to support successful program execution.
• Participate in client and project meetings, providing updates, recommendations, and support throughout the planning lifecycle.
• Support onsite event operations and contribute to process improvements, special projects, and other initiatives that enhance the attendee experience.

Skills

Event planning

Logistics coordination

Vendor management

Client communication

Cvent experience

MS Office

Tools

Cvent

Job description

Amex GBT is seeking an events coordinator in the United States to manage registration, logistics, and attendee experiences across all phases of events. You will work with clients, hotels, and internal teams to ensure seamless execution and data-driven outcomes.

The role requires strong organization, multitasking, and excellent communication to deliver exceptional attendee experiences in a fast-paced environment.