Event Experience Manager

American Express Global Business Travel; Des Moines (IA); On-site; USD 55,000 - 103,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Skills development

Inclusion programs

Job summary

Amex GBT in the United States is seeking an events professional to manage registration, attendee communications, and the overall attendee experience across live events using Cvent.

You will coordinate hotel blocks, transportation, speaker arrangements, and onsite operations, produce reports, collaborate with clients and suppliers, and support program execution from planning through post-event follow-up.

Qualifications

• 2+ years of professional experience supporting meetings and events.
• Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
• Excellent communication and interpersonal skills, with the confidence to work with clients, vendors, and teams across all levels of an organization.
• Detail-oriented with the ability to produce accurate work and meet deadlines in a fast-paced environment.
• Flexible and adaptable, with a positive attitude and the ability to navigate changing priorities.
• Proficiency in Microsoft Office, including Word and Excel.
• Experience with event technology platforms such as Cvent, particularly attendee registration and event management tools, is a plus.
• Strong problem-solving skills and a commitment to delivering exceptional customer and attendee experiences.
• A collaborative team player who is professional, proactive, and eager to contribute to successful events.

Responsibilities

• Manage event registration and attendee communications, ensuring participants have a seamless experience before, during, and after each event.
• Coordinate attendee logistics, including hotel accommodations, room blocks, transportation, VIP requests, speaker arrangements, and special accommodations.
• Support the design, testing, and ongoing management of event registration websites and online attendee experiences using Cvent.
• Create and distribute event communications and materials, including registration updates, FAQs, agendas, name badges, rooming lists, and event documentation.
• Monitor registration, attendance, and housing data while producing reports and insights to help drive successful event outcomes.
• Partner with clients, hotels, suppliers, and internal teams to ensure all event details are delivered accurately and on schedule.
• Manage attendee-related financial processes, including registrations, refunds, supplier invoices, payment tracking, and event reconciliations.
• Coordinate event materials, gifting programs, shipping logistics, and other operational needs to support successful program execution.
• Participate in client and project meetings, providing updates, recommendations, and support throughout the planning lifecycle.
• Support onsite event operations and contribute to process improvements, special projects, and other initiatives that enhance the attendee experience.

Skills

Event coordination

Project management

Communication

Attention to detail

Multitasking

Collaboration

Tools

Cvent

Microsoft Word

Microsoft Excel

Job description

Amex GBT in the United States is seeking an events professional to manage registration, attendee communications, and the overall attendee experience across live events using Cvent.

You will coordinate hotel blocks, transportation, speaker arrangements, and onsite operations, produce reports, collaborate with clients and suppliers, and support program execution from planning through post-event follow-up.