Event Customer Service Representative

GEM; Virginia Beach (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

GEM is seeking energetic, people-oriented individuals who enjoy connecting with others and creating positive customer experiences. No prior experience is necessary; we provide hands-on training and ongoing mentorship to help you build a successful career.

At GEM, we work with brands to bring engaging experiences to life through event marketing and community outreach. You’ll represent brands at events, engage with customers, and support campaigns while growing your professional skills in a

Qualifications

• Friendly, approachable and comfortable talking with new people.
• Positive, enthusiastic and motivated to learn.
• Strong communicator with good listening skills.
• Dependable, professional and team-oriented.
• Able to work in a fast-paced, people-focused environment.
• Interested in developing leadership and professional skills.

Responsibilities

• Interact with customers and community members in a friendly, professional manner.
• Represent established brands and organizations at promotional events and community campaigns.
• Answer questions and provide helpful information about products, services, and promotions.
• Build positive relationships through effective communication and customer engagement.
• Assist with organizing and supporting marketing events and promotional activities.
• Work alongside a team to meet campaign goals and deliver excellent customer experiences.
• Participate in ongoing training, coaching, and professional development.

Job description

We are looking for energetic, people-oriented individuals who enjoy connecting with others and creating positive customer experiences. No previous experience is necessary! We provide hands-on training, ongoing mentorship, and the opportunity to develop skills that can help you build a successful career.

At GEM, we work with brands and organizations to create engaging experiences through event marketing, promotional campaigns, and community outreach. Our team members help bring those experiences to life through genuine conversations and meaningful connections.

What You'll Do

• Interact with customers and community members in a friendly, professional manner.
• Represent established brands and organizations at promotional events and community campaigns.
• Answer questions and provide helpful information about products, services, and promotions.
• Build positive relationships through effective communication and customer engagement.
• Assist with organizing and supporting marketing events and promotional activities.
• Work alongside a team to meet campaign goals and deliver excellent customer experiences.
• Participate in ongoing training, coaching, and professional development.

What We're Looking For

We believe great customer service starts with the right attitude, not years of experience!

Our ideal candidate is:

• Friendly, approachable, and comfortable talking with new people.
• Positive, enthusiastic, and motivated to learn.
• A strong communicator with good listening skills.
• Dependable, professional, and team-oriented.
• Able to work in a fast-paced, people-focused environment.
• Interested in developing leadership and professional skills.

No experience? No problem!

We welcome applicants from all backgrounds, including:

• Recent high school and college graduates.
• Individuals entering the workforce.
• Career changers looking for a fresh start.
• Candidates with backgrounds in retail, hospitality, restaurants, sales, or customer service.
• Individuals looking for an opportunity to develop new professional skills.

What We Offer

• Hands-on training and ongoing mentorship.
• Entry-level opportunities with no previous industry experience required.
• A supportive, team-oriented work environment.
• Professional development and leadership training.
• Opportunities to take on additional responsibilities as you grow.
• Exposure to event marketing, brand promotion, and community engagement.
• Opportunities to develop valuable communication, interpersonal, and business skills.

Why Join GEM?

At GEM, we believe in developing people, building connections, and creating opportunities.

You'll have the chance to work with an energetic team, gain real-world experience, develop confidence, and build skills that can translate into long-term career opportunities.

Whether you're starting your first job or looking for a new direction, we're excited to meet individuals who are ready to learn, contribute, and grow!