Client Relations & Experience Specialist

GEM; Alexandria (VA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Full-time employment.

Hands-on customer relations experience

Professional communication development

Training and mentorship.

Opportunities to develop business技能

Job summary

GEM is hiring personable and motivated Client Relations Associates to strengthen relationships between organizations, customers, and local communities. If you enjoy communicating with people, solving problems, and creating positive experiences, this is a great place to begin your professional career.

As a full-time member of GEM, you will gain hands-on customer relations experience, receive mentorship, and develop professional communication skills while supporting client engagement activities

Qualifications

• Excellent interpersonal and communication skills.
• Customer-focused mindset.
• Strong organizational abilities.
• Professional attitude and reliability.
• Willingness to learn new skills.
• Customer service experience is helpful but not required.

Responsibilities

• Assist with customer and client relationship initiatives.
• Communicate campaign and service information.
• Respond to general customer questions.
• Maintain professional and positive interactions.
• Support client engagement activities.
• Work collaboratively with internal team members.
• Communicate customer feedback to appropriate team members.

Skills

Interpersonal skills

Communication skills

Customer focus

Organizational skills

Professional attitude

Willingness to learn

Customer service experience

Job description

GEM is hiring personable and motivated Client Relations Associates to strengthen relationships between organizations, customers, and local communities. If you enjoy communicating with people, solving problems, and creating positive experiences, this is a great place to begin your professional career.

As a full-time member of GEM, you will gain hands-on customer relations experience, receive mentorship, and develop professional communication skills while supporting client engagement activities