Event Coordinator- The Wigwam

Pyramid Global Hospitality; Litchfield Park (AZ); On-site; USD 32,000 - 52,000; Full time

Job summary

Pyramid Global Hospitality is seeking an Administrative Assistant for The Wigwam in Litchfield Park, AZ. The role supports hotel leadership, handles reports, invoices, filing, and guest communications with a focus on service excellence.

You will greet guests, coordinate schedules, prepare letters, and maintain filing systems. The ideal candidate is detail-oriented, collaborative, and proficient with Microsoft Office, able to handle confidential information with discretion, and provide

Qualifications

• Excellent customer service and professional communication.
• Ability to handle confidential information.
• Strong attention to detail and multi-tasking.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Provide timely customer service to hotel/resort team.
• Assist with day-to-day operations of the main office.
• Process invoices, run reports, file, and answer phones.
• Manage schedules and assist with problem resolution.
• Create and distribute communication documents.
• Update postings and communications across the resort.
• Process reports, invoices, bills and related mail.
• Greet visitors and direct them to the appropriate office.
• Open, read, and prepare replies to routine letters.
• Maintain filing systems both electronic and paper.
• Prepare letters, memos, and other documents.
• Enter and retrieve data in databases to update records.
• Document and communicate guest requests/complaints to staff.

Skills

Customer service

Team collaboration

Attention to detail

Communication skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Deeply entwined with Arizona history since 1929, The Wigwam welcomes you to make a historic career move and join our family! The Wigwam is a Four Diamond property with 331 guest rooms spanned across 440 acres. The Wigwam is a renowned Arizona landmark, nestled in the community of Litchfield Park, AZ and is a true representation of an authentic Arizona experience. We are currently seeking enthusiastic, driven individuals, with a great attitude and a passion for excellence to join us in curating incredible guest experiences and lasting memories. Come make some history with us! The Wigwam is an Equal Opportunity Employer committed to a diverse and inclusive work environment. Minority/Female/Disability/Veteran

What You Will Have An Opportunity To Do

We are looking for a highly engaging, customer focused individual to join our team as Administrative Assistant. The successful candidate for this role is engaging, full of energy, and is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

The Administrative Assistant provides support for the leaders of the hotel/resort and is responsible for variety of duties including, but not limited to: reporting, filing, answering phones, processing invoices, managing schedules and assisting with problem resolution.

Your Role

• Provide timely customer service to hotel/resort team
• Asist with day to day operations of the main office functions and duties
• Assist with the administrative duties, such as running reports, filing, answering phones, processing invoices and other duties as requested
• Create and distribute communication documents
• Update postings and communication venues throughout the Resort
• Process, in a timely manner, reports, invoices, bills and associated mail.
• Greet persons entering the office, determine nature and purpose of visit, and direct/escort to destination.
• Open, read, and prepare answers to routine letters.
• Locate and attach appropriate files to incoming correspondence requiring replies
• Take and distribute meeting minutes to appropriate individuals
• Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
• Prepare letters, memos, and other documents
• Enter and retrieve information contained in computer databases to update records, files, reservations, and answer inquiries from guests.
• Document and communicate all guest requests/complaints to appropriate personnel.

What are we looking for?

• Someone with a passion and enthusiasm for helping others,
• Someone who is collaborative in a team environment
• Someone who listens and communication well
• Someone with the demonstrated ability to work with confidential and sensitive information required
• Someone with the strong attention to detail, while multi-tasking and delivering work on time required
• Someone with the ability to build trusting working relationships highly desired
• Someone proficient with computers and computer programs, including Microsoft programs required

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.