Event Coordinator- The Wigwam

BENCHMARK; Litchfield Park (AZ); On-site; USD 36,000 - 54,000; Full time

Job summary

Pyramid Global Hospitality's Wigwam property in Litchfield Park, AZ, is seeking an enthusiastic Administrative Assistant to support hotel leaders and the main office. You will greet visitors, answer phones, file, run reports, process invoices, and assist with day-to-day operations.

We value a customer-focused, collaborative individual who communicates well, handles confidential information discreetly, and stays organized while multi-tasking. Proficiency with Microsoft Office is required.

Qualifications

• Customer service orientation and guest focus.
• Ability to work in a team and collaborate with others.
• Strong communication and listening skills.
• Ability to handle confidential/sensitive information appropriately.
• Excellent attention to detail and accuracy.
• Capable of multitasking in a busy hotel office.
• Ability to build trusted working relationships.
• Proficiency with computers and Microsoft Office applications.

Responsibilities

• Provide timely customer service to hotel/resort team.
• Assist with day-to-day operations of the main office functions and duties.
• Assist with administrative duties, such as running reports, filing, answering phones, processing invoices and other duties as requested.
• Create and distribute communication documents.
• Update postings and communication venues throughout the Resort.
• Process, in a timely manner, reports, invoices, bills and associated mail.
• Greet persons entering the office, determine nature and purpose of visit, and direct/escort to destination.
• Open, read, and prepare answers to routine letters.
• Locate and attach appropriate files to incoming correspondence requiring replies.
• Take and distribute meeting minutes to appropriate individuals.
• Create and maintain filing and organization systems for records and documents.
• Prepare letters, memos, and other documents.
• Enter and retrieve information in computer databases to update records, reservations, and guest inquiries.
• Document and communicate all guest requests/complaints to appropriate personnel.

Skills

Customer service

Collaboration

Communication

Attention to detail

Confidential information handling

Multitasking

Relationship building

Microsoft Office

Tools

Microsoft Office

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Deeply entwined with Arizona history since 1929, The Wigwam welcomes you to make a historic career move and join our family! The Wigwam is a Four Diamond property with 331 guest rooms spanned across 440 acres. The Wigwam is a renowned Arizona landmark, nestled in the community of Litchfield Park, AZ and is a true representation of an authentic Arizona experience. We are currently seeking enthusiastic, driven individuals, with a great attitude and a passion for excellence to join us in curating incredible guest experiences and lasting memories. Come make some history with us! The Wigwam is an Equal Opportunity Employer committed to a diverse and inclusive work environment. Minority/Female/Disability/VeteranWhat you will have an opportunity to do:We are looking for a highly engaging, customer focused individual to join our team as Administrative Assistant. The successful candidate for this role is engaging, full of energy, and is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.The Administrative Assistant provides support for the leaders of the hotel/resort and is responsible for variety of duties including, but not limited to: reporting, filing, answering phones, processing invoices, managing schedules and assisting with problem resolution.Your Role:Provide timely customer service to hotel/resort teamAsist with day to day operations of the main office functions and dutiesAssist with the administrative duties, such as running reports, filing, answering phones, processing invoices and other duties as requestedCreate and distribute communication documentsUpdate postings and communication venues throughout the ResortProcess, in a timely manner, reports, invoices, bills and associated mail.Greet persons entering the office, determine nature and purpose of visit, and direct/escort to destination.Open, read, and prepare answers to routine letters.Locate and attach appropriate files to incoming correspondence requiring replies.Take and distribute meeting minutes to appropriate individuals.Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.Prepare letters, memos, and other documentsEnter and retrieve information contained in computer databases to update records, files, reservations, and answer inquiries from guests.Document and communicate all guest requests/complaints to appropriate personnel.What are we looking for?Someone with a passion and enthusiasm for helping others,Someone who is collaborative in a team environmentSomeone who listens and communication wellSomeone with the demonstrated ability to work with confidential and sensitive information requiredSomeone with a strong attention to detail, while multi-tasking and delivering work on time requiredSomeone with the ability to build trusting working relationships highly desiredSomeone proficient with computers and computer programs, including Microsoft programs requiredCompensation:-Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.