Event Coordinator

Dave & Buster's Management Corporation, Inc.; Warrenville (IL); On-site; USD 23,000 - 30,000; Full time

Job summary

Main Event is seeking an Event Coordinator to support the sales department with administrative duties and confirmation calls to finalize event details. The role involves assisting with the sales process and handling a portion of social market bookings.

You will communicate with guests, the Sales Team, and Operations, maintain accurate paperwork, process invoices, and look for upsell opportunities. A friendly, organized, and data-aware mindset is essential to help us deliver memorable experiences.

Qualifications

• Friendly and proactive, with a 'You Got It' attitude.
• Clear communication with guests, Sales Team and Management.
• Strong organizational skills.
• Ability to analyze basic data to support decisions.
• English reading and speaking proficiency.

Responsibilities

• Provide administrative support to the Sales Department and finalize event details.
• Handle RFPs and calls for social events, turning inquiries into won business.
• Conduct site tours as needed.
• Distribute paperwork for pop up parties and coordinate with management.
• Follow up on accounts receivable and collect payments.
• Submit invoices and check requests.
• Ensure up-to-date BEOs and contracts for events.
• Identify upsell opportunities after sale is closed won.
• Actively support Operations, Sales Team and guests and assist as needed.
• Adhere to company policies and participate in other duties as assigned.

Skills

Customer service

Communication

Organization

Data analysis

English proficiency

Job description

POSITION SUMMARY

The Event Coordinator supports the sales department in executing the important behind-the-scenes administrative functions that keep the Store functioning efficiently. Without this critical role, our efforts to provide “unreasonable hospitality” would be impossible. The Event Coordinator is responsible for supporting the sales department by way of completing administrative duties & confirmation calls to finalize event details. Additionally, the Event Coordinator participates in the exciting sales process and is responsible for a portion of booking our valuable social market.

YOU WILL BE AN OUTSTANDING EVENT COORDINATOR IF

• You are friendly and demonstrate a “You Got It” attitude
• You demonstrate good decision-making skills and can communicate effectively with guests, Sales Team and Management Team
• You can communicate clearly and regularly with Operations, the Sales Team and guests
• You can clearly verbalize guests needs to Operations and other Team Members
• You have strong organization skills
• You have strong verbal skills
• You are able to analyze basic data to help Operations and the Sales Team with decision making
• You can read and communicate in English

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Go above & beyond to ensure the needs of each Special Events Guest are met, communicating all requests from host to ensure all contracts are updated accordingly.
• Take RFP’s and calls for social events, converting them to closed “won” business.
• Conduct Site tours as needed.
• Ensure accurate and prompt distribution of all paperwork for “pop up parties” working through management team to ensure they are staffed to support.
• Provide administrative support to the Sales Department including follow up on calls/emails/tasks with Event Host after the sale is “closed won”, communicating to Operations any changes to BEOs or updated signed contracts.
• Follow up on AR’s, collect payment information, and close out any remaining balances.
• Submit check requests/invoices as needed.
• Ensure Operations has the most up-to-date BEO for each event.
• Offer “upsell” opportunities to Event Hosts after sale is “closed won”.
• Because we expect you to “Act like you own it” your job includes everything listed above PLUS the ever popular “other” duties as assigned”. If you see a need, meet it; if you have an idea, share it; if you see a Team Member needing help, jump in and lend a hand.
• The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.

Salary Range: 17 - 22

Walking into a Main Event is like entering a new world of lights, music, entertainment, and laughter. Every Guest is greeted by the genuine, glowing faces of Main Event Team Members as they see splashes of color and new opportunities to play. Each center is full of passionate, driven people who are serving others and making memories that bring to life our chef-inspired meals, full-service catering with private rooms, high-energy bar with the latest audio-visual technology, space for birthday parties for kids and adults, and party rooms for corporate, school, and league events. A trip to Main Event is a chance for the whole family to reconnect, celebrate, compete, eat, and play. When you’re with us, each and every moment together is the Main Event.

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