Event Concierge (Seasonal)

Hyatt Hotels; Cambridge (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as an Event Concierge, where your ability to provide exceptional service will shine. In this dynamic role, you'll be the key liaison between event planners and hotel staff, ensuring every detail is executed flawlessly. Your expertise in hospitality will help create memorable experiences for guests while managing high-pressure situations with grace. This position offers competitive pay, comprehensive health benefits, and numerous perks, including discounted stays and growth opportunities. If you thrive in a fast-paced environment and have a passion for service, this is the perfect opportunity for you.

Benefits

Free and discounted room nights

Friends & family rates

Discounts on food and beverage

401(k) matching

Tuition reimbursement

Meal credit for employees

Health Benefits

Qualifications

• Desire to satisfy needs in a fast-paced environment.
• Strong attention to detail and ability to multi-task.

Responsibilities

• Act as the main contact for meeting planners and VIP clients.
• Ensure all event details are executed as outlined in the BEOs.
• Communicate changes to internal departments in real-time.

Skills

Verbal Communication

Written Communication

Organizational Skills

Problem-Solving Skills

Attention to Detail

Multi-tasking

Education

Experience in Events or Hospitality

Tools

Microsoft Office

Event Management Software

Job description

This seasonal position will end November 2025

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Event Concierge is the liaison between the Event Sales and/or Event Planning Manager and the on-site meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests. It requires detailed knowledge of the hotel meeting facilities, group dynamics, and event details.

What You'll Do:

• Act as the main point of contact for meeting planners and VIP clients during events, providing prompt assistance and proactive support.
• Ensure all event details are executed as outlined in the Banquet Event Orders (BEOs), including room set-up, audio-visual, F&B timing, and special requests.
• Communicate changes or updates to internal departments (Banquets, Culinary, A/V, Housekeeping, etc.) in real-time to ensure client needs are met.
• Conduct walkthroughs of event spaces prior to and during the event to confirm readiness and cleanliness.
• Anticipate client needs and respond to any concerns or last-minute requests quickly and professionally.
• Provide solutions and support in high-pressure or time-sensitive situations while maintaining a calm and service-oriented demeanor.
• Assist with signage, name tags, printed materials, and other event collateral as needed.
• Record guest feedback and share post-event notes with the Event Manager for future planning.
• Represent the hotel in a professional manner and maintain a polished appearance at all times.

**The position responsibilities outlined above are in no way to be construed as all encompassing.Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Why Chose Hyatt?

At Hyatt, your success matters. We offer:

• Competitive Salary: $18.00
• Health Benefits:Medical, dental, and vision insurance starting after just 30 days
• Perks & Discounts:
• Free and discounted room nights
• Friends & family rates at Hyatt properties
• Discounts on food and beverage
• Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Work-Life Balance:Paid time off, including new child leave
• Retirement Support:401(k) matching (up to 4%) and employee stock purchase plan
• Growth Opportunities:Tuition reimbursement and robust training programs
• Everyday Conveniences:Meal credit for employees

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

Clickhere to spend a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience.

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Previous experience in events, conference services, or front-of-house hospitality roles preferred.
• Excellent interpersonal, organizational, and problem-solving skills.
• Strong attention to detail and ability to multi-task in a fast-paced environment.
• Proficiency in Microsoft Office and event management software is a plus.
• Ability to stand and walk for extended periods and work flexible hours, including nights, weekends, and holidays.

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity