Event Concierge

Omni Hotels & Resorts; Fort Lauderdale (FL); On-site; USD 32,000 - 50,000; Full time

Job summary

Omni Fort Lauderdale Hotel is seeking a guest services/meeting concierge to support in-house group guests and meeting planners. You will respond to inquiries, share information about events, and help coordinate daily operations.

The role requires excellent communication, a professional appearance, and the ability to work nights, weekends, and holidays. You will use hotel systems to relay reader board details, event schedules, and VIP arrangements.

Qualifications

• Experience in a similar hotel position preferred.
• Delphi or equivalent training may be required.
• Maintain a professional business appearance and attitude.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Serve as resource/advocate for meeting planners and in-house guests.
• Direct guests to meeting rooms and provide information in person.
• Be alert and attentive to guests' needs at all times.
• Present a friendly attitude and be knowledgeable and helpful.
• Utilize information from reader boards, event sheets, resumes, BEOs and diagrams daily.
• Understand confidential group information and pricing details.
• Respond promptly to guest and planner needs.
• Follow up after interactions to ensure resolution.
• Communicate information to hotel departments via Nextel, email or phone.
• Provide daily recap reports on guest service issues.
• Inform guests about services and meeting room benefits (Wi-Fi, cyber café, business center).
• Know hotel location relative to attractions and provide directions.
• Encourage reservations and promote hotel outlets with suggestive selling.
• Be aware of hotel fire safety procedures and routes.

Skills

Customer service

Communication skills

Event coordination

Delphi training

Tools

Delphi

Opera PMS

GoConcierge

Kronos

Birchstreet

Job description

Omni Fort Lauderdale Hotel

The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

JOB PURPOSE

Provide daily support to all in house group guests, (express groups, catering groups) & meeting planners. Respond to customer inquiries and requests, providing information as requested i.e. in house meeting reader board information, convention activities, location of events, etc.

Essential Job Functions

• Serve as a resource/advocate for all meeting planners and in house guests, and will be equipped with current means of hotel communication and most updated information i.e. daily event sheet, resumes, reader board information, hotel telephone lists, etc.


• Direct guests to their designated meeting rooms, providing directional assistance and requested information to guests in person.


• Being alert and attentive at all times to guests’ needs, understanding the image projected represents the total hotel.


• Present a friendly attitude, excellent listening abilities, and pleasant body posture at all times and is knowledgeable and helpful in assisting guests.


• Responsible for obtaining, understanding and utilizing the following information, on a daily basis (reader board information, daily event sheet, group resumes, BEO’s and Diagrams, arrival/departure manifests, special arrangements: i.e.: VIP arrivals, limo services, guest speakers, etc.)


• Understand confidential group information (BEO’S, pricing, room rate, and guest room numbers).


• Respond to guest and meeting planner needs in a timely fashion.


• Follow‑up with all guests after attending to their problem and ensure the resolution meets their expectations.


• Communicate all necessary information to the hotel departments in a timely and accurate manner via Nextel, email and/or telephone.


• Provide a daily report to the Hotel (Recap), of any guest service issues.


• Provide information on guest services as well as meeting rooms benefits and features (ie wireless internet, complimentary cyber café, business center).


• Should be aware of the hotel location in relation to all attractions. Have pre‑printed directions to the most common asked about locations.


• Encourage and promote reservations and visits to hotel outlets by being aware of and recommending "favorite or popular” menu items or offerings, suggestive selling, create demand (ie filling up fast with this big group in‑house I would suggest a reservation etc.)


• To be aware of hotel fire safety procedures and fire routes.

Qualifications

• Previous Experience in a similar position preferred.


• Delphi or Equivalent Training.


• Maintain a professional business appearance, attitude, and performance.


• Must be able to work a flexible schedule including nights, weekends and holidays.

Environment & Position Analysis

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Tools & Equipment

• Desktop computer (Opera, GoConcierge, Delphi, Meeting Matrix, Synergy, Microsoft Office, Kronos, Birchstreet), printer, telephone, copier, fax machine, two-way radio dispatch, scanner.

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.