Event & Commercial Operations Executive

Informa Group Plc.; New York (NY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

401k match

Health, vision, and dental insurance

15-25 days PTO

Opportunity for internal job moves

Flexible work arrangements

Job summary

Informa Group Plc. is seeking an Event and Commercial Operations Executive in New York to oversee sponsor and exhibitor contracts for Fintech Americas. The role ensures seamless customer experiences while driving revenue growth.

The ideal candidate has at least 3 years in the exhibition or conference industry and strong skills in communication, organization, and collaboration. Benefits include competitive PTO and health insurance.

Qualifications

• Experience in a high-performing, fast-paced environment.
• Self-motivated and detail-oriented.
• Superb organization and prioritization skills.
• Professional fluency in Spanish preferred.

Responsibilities

• Manage sales inventory to support revenue targets.
• Serve as primary contact for sponsor/exhibit clients.
• Develop and maintain client resources.
• Support operational delivery of sponsorship agreements.
• Ensure commercial ops budget is managed effectively.

Skills

Customer-centric mindset

Communication skills

Organization

Problem-solving

Collaboration

Adaptability

Education

3 years in exhibition or conference industry

Job description

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

Job Description

This role is based in our 605 3rd Ave, New York office.

This Event and Commercial Operations Executive role will sit within the event operations team to support the delivery and execution of sponsor and exhibitor contracts for Fintech Americas, ensuring seamless customer experiences while supporting revenue growth. This role focuses on enabling sales teams, optimising customer onboarding, and driving retention through proactive engagement.

Responsibilities

• Create, manage and enhance the sales inventory to support the sales team in reaching their revenue targets
• Serve as a primary point of contact for sponsor/exhibit clients during onboarding and throughout their lifecycle
• Develop and maintain client resources, including but not limited to maintaining the supplier database, the exhibitor manual and the production of onsite documentation, floor plans, FAQs, and health and safety & sustainability practices and onsite welcome packs.
• Support the successful operational delivery of sponsorship agreements and execution of the exhibit floor, taking on specific projects to see through from planning to onsite.
• Manage branded assets, including collating requirements, placing orders, overseeing deliveries.
• Work with Head of Ops to ensure the commercial ops budget is managed and a healthy profit margin on all commercial items is maintained.
• Work closely with sales teams to identify upsell and cross-sell opportunities
• Coordinate with wider event ops team members to resolve any client issues efficiently
• Support on other core deliverables of the shows such as, but not limited to, signage and catering.
• Attend and support other shows within fintech and Informa festivals more widely as time and workload allow.

Core Competencies

• Customer‑centric mindset: Commitment to customer satisfaction and success
• Communication skills: Excellent written and verbal communication abilities
• Organization: Strong project management and multitasking capabilities
• Problem‑solving: Ability to identify issues and develop creative solutions
• Collaboration: Team player who works effectively across departments
• Adaptability: Comfortable in fast‑paced, evolving environments

Key Performance Indicators (KPIs)

• Net Promoter Score (NPS)
• Time to onboard new customers
• Upsell/cross‑sell revenue contribution
• Response time to customer inquiries
• Revenue from rebookings
• Profit margin % of commercial ops budget items & inventory

Qualifications

• Ideally at least 3 years working within the exhibition or conference industry
• Ability to work in a high‑performing, fast‑paced environment
• Works well within a team
• Self‑motivated, accountable and sets own goals
• Efficient, pragmatic and detail‑oriented
• Superior organization and prioritization skills
• Good communication skills and great customer service
• Patient, calm and composed under pressure
• Flexible, open‑minded and adaptable
• Office attendance is essential. Current pattern is 3 days a week, subject to change.
• As this role supports shows across different time zones, alternative work hours will be required, as necessary
• Professional fluency in Spanish, preferred

Benefits

Our benefits include:

• Great community: a welcoming culture with in‑person and online social events, Walk the World charity day and active colleague groups and networks promoting a positive, supportive and collaborative work environment.
• Broader impact: take up to four days per year to volunteer, with charity match funding available.
• Career opportunity: opportunity to develop your career with bespoke training and learning, mentoring platforms and on‑demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves.
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from anywhere for up to four weeks a year.
• Competitive benefits, including 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount.
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more.
• Recognition for great work, with global awards and kudos programs.
• As an international company, the chance to collaborate with teams around the world.

Salary

The salary range for this role is $60,000‑$70,000 based on experience.

Application Deadline

This posting will automatically expire on July 24th, 2026.

Equal Opportunity

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

Job Location

Our office is located at 605 3rd Ave, New York, NY. The role is based in this location, with flexible on‑site and remote arrangements as needed.