Event Captain

Five Iron Golf Cincinnati LLC; Louisville (KY); Sur place; USD 21 000 - 34 000; Plein temps

Avantages offerts par ce poste

Health, Dental, and Vision insurance*

401(k)

Meals while working are included for

Résumé du poste

Five Iron Golf Cincinnati LLC is hiring an Event Producer to deliver outstanding guest experiences during daily operations and special events. You will manage food and beverage service, keep the bar stocked, and lead on-site execution for a premium atmosphere.

Responsibilities include coordinating staff, upselling, managing inventories, and ensuring compliance with health and safety standards. This role requires flexibility for nights/weekends and the ability to lift up to 50 lbs.

Qualifications

• Prior experience in managing and/or coordinating events.
• Server, bar, and hospitality experience encouraged but NOT required.
• Passion for golf and understanding of the game's rules encouraged.
• Strong verbal and written communication skills.
• Customer-centric with ability to upsell.
• Collaborate with diverse teams and work in a fast-paced environment.
• Exceptional organizational skills.
• Ability to work flexible hours, including nights and weekends.
• Ability to lift up to 50 lbs.
• Ability to obtain proper licensing and certifications for the location.
• Meet state minimum age to bartend.

Responsabilités

• Deliver exceptional service to guests and manage event execution.
• Oversee bar, simulators, and event spaces to ensure readiness.
• Coordinate staff and collaborate with kitchen for menu quality.
• Enter orders and process payments using POS terminals.
• Manage inventory and purchases for events.
• Maintain cleanliness and guest-ready spaces.
• Develop ideas for specials, cocktails, and promotions.
• Ensure guest enjoyment and address concerns promptly.
• Keep abreast of technology, products, and promotions.
• Adhere to health and safety regulations.

Connaissances

Event coordination

Customer service

Upselling

Communication

Organizational skills

Team collaboration

Flexible hours

Lift 50 lbs

Description du poste

Description

Five Iron Golf is the country's premier indoor golf and entertainment experience, with 26 locations nationwide and more on the way. Five Iron Golf’s core mission is to seamlessly meld golf and entertainment, and in the process make golf inclusive and accessible for all.

The Event Producer at Five Iron Golf is responsible for delivering exceptional service and ensuring a memorable experience for guests, both during everyday operations and special events. This role involves managing food and beverage service, maintaining a clean and well-stocked bar, and leading the execution of events to create a fun and premium atmosphere.

Responsibilities include but are not limited to the following:

• Deliver exceptional service to guests, ensuring a fun and enjoyable experience at Five Iron Golf.


• Maintain extensive knowledge of food and beverage offerings; present menus, answer questions, make recommendations, and use upselling techniques.


• Serve food and beverages in a timely and courteous manner.


• Use point-of-sale terminals to enter orders and process payments accurately.


• Manage inventory and order supplies to ensure the bar is well-stocked.


• Ensure the bar, golf simulators, and surrounding areas are clean and guest-ready.


• Develop fresh ideas for specials, cocktails, and promotions.


• Take pride in ensuring guests' enjoyment by actively checking in with them during their visit and promptly addressing any concerns.


• Maintain up-to-date knowledge of technology, products, and promotions.


• Follow health and safety regulations regarding food handling, alcohol service, and cleanliness.


• Verify guests' legal drinking age.


• Assist with closing duties as needed.


• Provide an elevated event experience by leading on-site execution, including guest greetings, space preparation, issue resolution, and financial closing.


• Ensure positive customer experiences and successful delivery of contracted services for events.


• Manage simulators and event spaces according to contract requirements.


• Oversee event timelines to ensure organized and timely activities.


• Train and coordinate with staff in various roles to provide a premium event experience.


• Collaborate with kitchen staff to ensure food meets customer expectations.


• Purchase and manage event-related inventory.


• Support the Event Sales Manager with administrative tasks.


• Attend weekly meetings to review banquet event orders.


• Provide feedback to the Sales team to enhance return business.


• Collaborate with stakeholders to create additional events and experiences for Five Iron customers.


• Contribute ideas for improving event experiences and increasing revenue.

Required Qualifications:

• Prior experience in managing and/or coordinating events.


• Server, bar, and/or hospitality experience encouraged but NOT required.


• Passion for golf and an understanding of the game’s rules are strongly encouraged.


• Strong verbal and written communication skills.


• A customer-centric approach with the ability to upsell.


• Ability to collaborate with diverse teams and work in a fast-paced environment.


• Exceptional organizational skills.


• Ability to work flexible hours, including nights and weekends.


• Ability to lift up to 50 lbs.


• Ability to obtain proper licensing and certifications for the location.


• Meet state minimum age to bartend.

Benefits (*applies to full-time employees):

• Health, Dental, and Vision insurance*


• Short-Term Disability*


• Accident and Critical Illness Insurance*


• 401(k)*


• Meals while working are included for free

Pay: $15/hr + tips

Job Type: Full Time, Non-exempt

Schedule: Nights and weekends required

Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.