Event Captain

Ennismore; Durham (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

21c Museum Hotels recherche un Banquet Captain dynamique pour diriger le personnel lors d'événements, en visant toujours à dépasser les attentes des clients. Le candidat idéal devra posséder d'excellentes compétences en communication et une capacité à résoudre des problèmes dans un environnement de travail dynamique.

Qualifications

• Doit parler, lire et comprendre l'anglais.
• Apparence propre et professionnelle.
• Enthousiasme pour le secteur de l'hospitalité.

Responsibilities

• Diriger le personnel d'événements pour un service exceptionnel.
• Gérer l'exécution d'événements sur site selon les directives.
• Rédiger des rapports de résumé après chaque événement.

Skills

Communication

Leadership

Service client

Job description

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality.We combine a multi-venue contemporary art museum, boutique hotel, and chef-driven restaurant to create a unique and welcoming opportunity.

Join our Flock!

Job Description

General Purpose: The Banquet Captain leads the event staff during a specific event, ensuring that Banquet Servers and Bartenders can operate efficiently while providing exceptional guest-focused service.

Specific Responsibilities:

• Meets client needs and exceeds client expectations to execute each event successfully.
• Creates a positive and motivated atmosphere for teammates.
• Provide leadership support to banquets and catering teams.
• Develops and maintains a good working relationship with guests, groups, and teammates from other departments.
• Communicate verbally and in writing with theBanquet Manager and Kitchen team to secure all details/tools necessary to execute events. Assists with maintaining lines of communication between B&C and hotel/restaurant/etc.
• Knows and understands procedures, terminology, and techniques used in the B&C department.
• Demonstrates knowledge of ingredients of all food and beverage items served and available for a function.
• Manages execution of on-site events in cooperation with event staff per directions of the Banquet Manager and according to standards in the B&C Standards & Tools manual.
• Oversees set-up/tear-down details and processes.
• Interacts with the on-site contact and assists with impromptu requests; confidently answers client questions and solves client problems.
• Confidently answers staff questions, resolves issues during events, and remains calm in chaotic situations.
• Monitors staffing and scheduling, making adjustments to minimize expenses while ensuring an exceptional event.
• Performs any task related to the execution and running of events, including filling in for event servers as necessary.
• Completes a walk-thru after every event.
• Completes end-of-event paperwork, including, but not excluded, accounting, inventory, payroll report, etc.
• Summarize the event in the Banquet Captain Log with a concise written report of event details.
• Knows and speaks knowledgeable about products, features, and services offered by hotels and restaurants.
• Provides excellent customer service to all hotel and restaurant guests, not just those attending theevent.
• Reports to work on time and ready to work scheduled shifts.

Qualifications

• Strong communication skills; must be able to speak, read, and understand English.
• Clean and professional appearance.
• Demonstrates enthusiasm for all things 21c
• Must pass a background check.

Physical Requirements:

• Must be able to carry a full-service tray comfortably.
• Must be able to stand and walk for long periods of time.
• Must be able to lift at least 50 pounds.

Additional Information

21c Museum Hotels is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm

1. First name *

2. Last name *

3. Email *

4. Phone *

5. Are you legally authorized to work in the United States? Please note that this position may not provide sponsorship. * Select an option...

6. Are you a former teammate of 21c? * Select an option...

7. Why do you want to work with 21c? *

8. What skills do you possess that can contribute to your success in this job? *

9. Are any of these skills a result of military service? If so, please describe.

10. Who is someone you admire?

11. Describe the last gift you gave to someone else.

12. Do you have any friends or relatives that work for 21c? * Select an option...

13. If yes, what is their name/relationship to you?

14. Do you have a reliable means of getting to work? * Select an option...

15. What is your desired status? * Select an option...

16. Shift Availability *

17. Date Available to Start *

18. Our business runs 24/7/365, but we know people can't. Please tell us any schedule restrictions or preferences you may have. *

19. Based on the essential functions of the position for which you applied, are you able to perform these functions with or without reasonable accommodation? * Select an option...

20. Are you over eighteen (18) years of age? * Select an option...

21. Please acknowledge the following statement: Upon offer of employment, this position is subject to a background check. Under some circumstances, the disclosure of criminal convictions on the background report may disqualify a candidate from employment with the company. *

22. Resume *. We accept .pdf, .doc, and .docx formats.

* these questions are a must

By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy . If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here . *