Banquet Captain

Plazahotelelpaso; Groton (CT); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hotel in Groton, Connecticut seeks a Banquet Captain to oversee banquet operations and staff during events. This role involves ensuring guest satisfaction, coordinating with staff, and fulfilling service standards. Ideal candidates will possess previous banquet experience and a high school diploma. If you thrive in a fast-paced environment and love delivering excellent service, we encourage you to apply.

Qualifications

• Previous banquet experience required.
• High School diploma or equivalent preferred.

Responsibilities

• Assist in leading banquet staff and ensure event orders are accurate.
• Set up banquet rooms and serve food/beverages as per guidelines.
• Act as point of contact for group representatives.

Skills

Guest Service

Communication

Team Coordination

Attention to Detail

Education

High School diploma or equivalent

Job description

Opportunity: Banquet Captain

Assist leading banquet staff during assigned functions, ensuring colleagues perform in accordance with established guest service standards. Set up banquet rooms, serve food and/or beverages, and help lead the staff at the direction of management.

Potential Career Path

Assistant Banquet Manager – Assistant Restaurant Manager – Banquet Manager

Essential Job Functions

• Check Banquet Staff’s Event Orders to ensure that all information is accurate.
• Set up banquet room as instructed by management, and check room set-up to see that Banquet Event Order directions are completely followed.
• Serve the food and/or beverage in the order and to the expectation of the supervisor to ensure consistency throughout the banquet.
• Replenish beverages and food items as necessary, and check with guests for overall satisfaction.
• Act as point of contact for group representatives when management is not present.
• Communicate all Banquet Event Order changes to catering or convention services office and affected departments.
• Coordinate with banquet colleagues on set-ups, changes and time schedules for all functions.
• Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean.
• Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages.
• Help with management to ensure that proper liquor controls are in use.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent preferred.
• Previous banquet experience required.

Work Environment and Context

• Work schedule varies and will include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 35 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels