Event Banquet Captain & Guest Experience Lead

Auburn Marriott Opelika Resort & Spa at Grand National; Mobile (AL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

FSA/HSA options

Short/Long-term disability

Paid holidays and vacations

PTO and sick leave

401k with matching

Tuition reimbursement

Hotel and F&B discounts

Job summary

Renaissance Riverview Plaza Hotel in Mobile, AL is seeking a dynamic Banquet Captain to supervise event operations, from setup to breakdown, ensuring seamless service and guest satisfaction. You’ll coordinate with the Banquet Manager and Chef to optimize staffing, equipment, and timing for a variety of catering events.

The role requires strong leadership, clear guest communication, and the ability to train and develop a capable banquet team, all while maintaining safety and regulatory standards.

Responsibilities

• Consult with the Banquet Manager on serving arrangements, additional staffing needs, and equipment requirements for events.
• Supervise Banquet staff in setting up, serving, and breaking down all events, ensuring efficient and professional execution.
• Maintain open and clear communication with guests and meeting planners to ensure their needs and any changes are promptly addressed.
• Maintain constant communication with the Banquet Chef, ensuring effective coordination between food production and food service. Provide exact guest counts after seating and advise on last-minute timing adjustments.
• Check-in servers, assign stations and communicate pre-assigned function side work duties.
• Inspect table place settings, including table linen, china, glassware, silverware, and condiments, to ensure correct placement and cleanliness.
• Take responsibility for the proper arrangement of buffet tables and other food service stations used for catering functions.
• Check servers out at the end of events, ensuring cleanliness of function rooms, aisles, and storage areas, as well as proper cleaning and storage of equipment.
• Conduct server training as needed to maintain a well-trained and efficient Banquet staff.
• Directly supervise up to 30 associates in Banquets, including training, planning, assigning work, and providing direction and support.
• Extend and total the check accurately, double-check for accuracy, and obtain the host's signature.
• Train and develop backup personnel for the position of Banquet Captain.
• Report gratuities received within company guidelines and in compliance with federal regulations.
• Observe and comply with all requirements, training, and restrictions set forth by the ABC board to ensure adherence to alcohol service regulations.

Job description

Renaissance Riverview Plaza Hotel in Mobile, AL is seeking a dynamic Banquet Captain to supervise event operations, from setup to breakdown, ensuring seamless service and guest satisfaction. You’ll coordinate with the Banquet Manager and Chef to optimize staffing, equipment, and timing for a variety of catering events.

The role requires strong leadership, clear guest communication, and the ability to train and develop a capable banquet team, all while maintaining safety and regulatory standards.