Event Associate

Andretti Indoor Karting & Games; Raleigh (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Top tiered pay

401(k) with company match

Opportunities for growth and advancement

Job summary

Andretti Indoor Karting & Games in Raleigh, North Carolina, is looking for enthusiastic Associates to provide outstanding guest service. Responsibilities include anticipating guests' needs, hosting events, and maintaining high service standards.

Candidates should have at least 1 year of prior guest service experience, mostly in hospitality or entertainment, excellent communication skills, and the ability to thrive in a fast-paced environment. Top-tier pay and benefits are offered.

Qualifications

• 1+ year prior guest service experience required, preferably in hospitality, restaurant or entertainment setting.
• Desire and ability to be pleasant, upbeat and sociable throughout the workday.
• Ability to work a varied schedule to include days, nights, holidays and weekends.

Responsibilities

• Anticipates and responds to guests in a friendly and positive manner with a sense of urgency.
• Set up and break down event spaces per event contract.
• Host entire event, supervise all activities and ensure guests are pleased.

Skills

Excellent verbal communication skills

Attention to detail

Customer service orientation

Ability to work in a fast-paced environment

Education

High school diploma or equivalent

Tools

Point of sale system

Job description

Job Overview

We're always looking for bright, talented and outgoing people. An Andretti Associate is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional Guest service. All positions are responsible for assisting guests in various areas and in many capacities, listening to requests in a friendly manner while following Andretti Indoor Karting and Games high standards of quality to ensure Guest satisfaction.

Responsibilities

• Anticipates and responds to guests in a friendly and positive manner with a sense of urgency.
• Assists with guest recovery and notifies manager to ensure positive experiences.
• Communicates clearly and professionally while interacting enthusiastically with guests and fellow co-workers.
• Works as a team player in meeting guest needs and actively contributes to the efforts of other departments.
• Attends all required department and company meetings and training sessions.
• Knowledgeable of facility emergency procedures.
• Performs opening, running, and closing department duties as assigned.

Key Responsibilities of Event Associate

• Welcome visitors by greeting them in a friendly and positive manner.
• Set up and break down event spaces per event contract, management and floor diagram.
• Host entire event, supervise all activities and ensure guests are pleased with their visit.
• Maintain proper food and beverage temperature and use correct utensils.
• Pay attention to details, focus on guests, and understand event contracts.
• Deliver energetic guest service with a sense of urgency.
• Observe, instruct and monitor guests for safety and guideline adherence.
• Assist with any guest recovery and ensure positive guest experiences.
• Maintain constant working knowledge of Andretti brand, product and policies & procedures.
• Communicate clearly and professionally while interacting enthusiastically with guests and fellow co-workers.
• Be aware and knowledgeable of facility emergency procedures.
• Perform opening, running and closing department duties as assigned.
• Prior guest service or hospitality experience preferred.

Qualifications

• 1+ year prior guest service experience required, preferably in hospitality, restaurant or entertainment setting.
• Excellent verbal communication skills.
• Attention to detail, guest focused, and ability to perform duties in a fast paced and amplified environment.
• Ability to use a point of sale system and other electronic equipment as needed.
• Availability to work days, nights, holidays and/or weekends as required.
• High school diploma or equivalent.
• Desire and ability to be pleasant, upbeat and sociable throughout the workday.
• Ability to work a varied schedule to include days, nights, holidays and weekends.

Physical Requirements

Physical demands described are representative of those that must be met by an Andretti Associate to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Performs functions which require organization, bending, reaching, turning, lifting, climbing and stocking up to 30 lbs (or 50 lbs in some positions).
• Some positions require working in extreme temperatures.
• Walk or stand for long periods of time.
• Must be able to lift up to 15 lbs (or up to 30 lbs in some instances).
• Perform functions requiring manual dexterity to use and operate all necessary equipment.
• Ability to communicate quickly and accurately.The work environment may include bright, dim or flashing lights and loud sounds.
• Requires ability to understand, follow and maintain safety standards at all times.

Benefits

• Top tiered pay.
• 401(k) with company match.
• Opportunities for growth and advancement.