Event Assistant

Castle Rock, CO; Castle Rock, Northern (CO, KY); Hybrid; USD 21,000 - 30,000; Part time

Job summary

The Town of Castle Rock is seeking a part-time front-desk/guest services helper for event and program operations. You will greet patrons, sell tickets, and provide information about events and facilities.

Responsibilities include cash handling, assist with setup and teardown, and acting as on-site contact for rentals. Must be 16+ with strong customer service and communication skills. Flexible hours including nights and weekends are required.

Qualifications

• An equivalent combination of education, training, and experience may be considered.
• Age Requirement: Must be at least 16 years old
• Experience: 6 months in a public setting providing customer service preferred; or equivalent

Responsibilities

• Greets and directs patrons attending Town events and special programs; provides line assistance and checks IDs.
• Sells and takes tickets; collects fees, handles cash and card payments; completes cash reports for POS systems.
• Provides customer service by responding to patron questions and issues; informs about events and facilities.
• Acts as a customer service representative for the Special Events and Programs department.
• Facilitates event setup, on-site execution, teardown, and equipment storage under supervision.
• Acts as on-site contact for rental and permit event hosts.
• Performs other duties as assigned or required.

Skills

Customer service

Cash handling

Ticketing

Communication

Job description

Miller Activity Complex
1375 W. Plum Creek Parkway
Castle Rock, CO 80104, USA

Description

This posting will remain open continuously until filled.

The Town of Castle Rock ’s future and the quality of that depend on the choices we make today. Do you want to be part of a team that make decisions that work now while preserving and protecting Castle Rock’s identity and quality of life for the future? We value teamwork , cooperation , and quality communication . We strive to provide exceptional public service to our customers and encourage creativity and innovation. We welcome all that share those values to apply.

• Greets and directs patrons attending Town events and special programs. Provides line assistance and checks IDs.


• Sells and takes tickets. Collects fees, handles cash and credit card payments. Makes change for customers and accounts for cash register proceeds. Completes cash reports for point-of-sale systems.


• Provides customer service by responding to basic patron questions, concerns, and issues; provides information regarding the event, special programs, and facility.


• Acts as a customer service representative for the Special Events and Programs department.


• Facilitates, under the direction of the Supervisor or Event Coordinator, all event setup, on-site execution, teardown, and equipment storage.


• Acts as on-site contact for rental and permit event hosts.


• Performs other duties as assigned or required.

Minimum Qualifications:

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Age Requirement: Must be at least 16 years old

Experience: at least six (6) months' experience in a public setting providing customer service is preferred; or an equivalent combination of education, training, and experience.

Licenses and/or Certifications Required:

• M ust possess a valid Driver’s License


• CPR/AED/First Aid Certification; or the ability to obtain within 30 days of hire

Knowledge, Skills, and Abilities:

• Must be well-spoken, friendly, and possess exceptional customer service skills.


• Ability to exercise consistent tact and courtesy in frequent public contact.


• Skill, including basic math, in handling cash and credit card payments.


• Ability to handle diverse tasks while maintaining attention to detail for accuracy.


• Ability to work flexible hours including nights and weekends

Physical Demands:

• Moderate to heavy physical work to include lifting, carrying, pushing and/or pulling of objects and materials up to 50 pounds


• Ability to exert heavy physical effort and frequent performance of activities requiring a full range of body movement including climbing, balancing, stooping, kneeling/bending, crouching, crawling, and/or twisting


• Frequent hand/eye coordination to operate tools and electrical equipment as well as for driving equipment and vehicles


• Vision for reading, recording and interpreting information


• Speech communication and hearing to maintain communication with employees and citizens


• Ability to physically access a variety of event sites


• Works both indoors and out, and to withstand exposure to varying weather conditions

Equipment Used:

• This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.

Must satisfactorily complete a criminal background and driving record check prior to commencing employment.

The Town of Castle Rock is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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