Evening & Weekend Residential Support Specialist

Mental Health Association - Western MA; Amherst (MA); On-site; USD 26,000 - 29,000; Full time

Job summary

Mental Health Association - Western MA is seeking a Residential Support Specialist in the Amherst, MA area to provide a supportive and safe environment in community residential settings within the ICL department.

The role involves traveling to different program locations based on staffing needs, delivering consistent support to individuals with brain injury-related physical, mental health, and cognitive challenges.

Qualifications

• Valid driver’s license and acceptable driving record.
• Strong communication, organizational, and computer skills.
• Adaptability to participants’ changing needs.
• Provide personal care, including bathing, dressing, grooming, toileting, and mobility.
• Ability to pass and maintain certifications in MAP, CPR, and First Aid.
• Must be at least 18 years old.
• High school diploma or GED required; college degree in human services or a related field preferred.
• Minimum of six months of relevant experience; experience with individuals with brain injuries.

Responsibilities

• Provide respectful, person-centered support to participants in daily living activities, personal care, and skill development.
• Promote community integration by facilitating access to transportation, social activities, and external resources.
• Support participants’ health needs, including medication administration (MAP standards), appointment scheduling, and monitoring overall wellbeing.
• Assist with financial skills and money management, maintaining accurate documentation of all expenditures.
• Respond to emergencies and crisis situations appropriately, following agency protocols and communicating with supervisors.
• Advocate for participants and help them build self-advocacy skills; serve as a liaison with families, providers, and community supports.
• Contribute to the development and implementation of Individual Service Plans (ISPs), documenting progress and participation.
• Maintain accurate and timely documentation, including daily logs, incident reports, and health records.
• Promote a safe environment by following all safety procedures, assisting with emergency drills, and identifying potential hazards.
• Collaborate effectively with team members, attend training, maintain certifications (MAP, CPR, First Aid), and actively participate in meetings and supervision.

Skills

Communication

Organizational skills

Computer skills

Adaptability

Team collaboration

Education

High school diploma or GED

College degree preferred in human services

Job description

Mental Health Association - Western MA is seeking a Residential Support Specialist in the Amherst, MA area to provide a supportive and safe environment in community residential settings within the ICL department.

The role involves traveling to different program locations based on staffing needs, delivering consistent support to individuals with brain injury-related physical, mental health, and cognitive challenges.