Residential Support Pro: Brain Injury & Community Living

Mental Health Association - Western MA; South Hadley (MA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & HW

Job summary

Mental Health Association - Western MA is seeking a Residential Support Specialist to provide a supportive, safe environment in community residential settings within the ICL department. Travel to different program locations based on staffing needs, offering flexibility and consistent support.

You will help participants grow, gain independence, and engage with the community, including medication administration, transportation assistance, and documentation of progress within ISPs.

Qualifications

• Minimum of six months of relevant experience; experience with individuals with brain injuries, mental health challenges, or developmental disabilities is preferred.
• Must be at least 18 years old.
• Ability to pass and maintain MAP, CPR, and First Aid certifications.
• High school diploma or GED required; college degree preferred.
• Valid driver’s license with acceptable driving record.
• Strong communication, organizational, and computer skills.

Responsibilities

• Provide respectful, person-centered support to participants in daily living activities, personal care, and skill development.
• Promote community integration by facilitating access to transportation, social activities, and external resources.
• Support participants’ health needs, including medication administration (per MAP standards), appointment scheduling, and monitoring overall wellbeing.
• Assist with financial skills and money management, maintaining accurate documentation of all expenditures.
• Respond to emergencies and crisis situations appropriately, following agency protocols and communicating with supervisors.
• Advocate for participants and help them build self-advocacy skills; serve as a liaison with families, providers, and community supports.
• Contribute to the development and implementation of Individual Service Plans (ISPs), documenting progress and participation.
• Maintain accurate and timely documentation, including daily logs, incident reports, and health records.
• Promote a safe environment by following all safety procedures, assisting with emergency drills, and identifying potential hazards.
• Collaborate effectively with team members, attend training, maintain certifications (MAP, CPR, First Aid), and actively participate in meetings and supervision.

Skills

Strong communication

Documentation skills

Team collaboration

Education

High school diploma or GED

MAP certification

CPR certification

First Aid certification

Valid driver’s license

Job description

Mental Health Association - Western MA is seeking a Residential Support Specialist to provide a supportive, safe environment in community residential settings within the ICL department. Travel to different program locations based on staffing needs, offering flexibility and consistent support.

You will help participants grow, gain independence, and engage with the community, including medication administration, transportation assistance, and documentation of progress within ISPs.