Evening & Weekend Lead — Guest Experience & Team Coach

British Swim School; Columbus (OH); On-site; USD 30,000 - 34,000; Part time

Job summary

British Swim School in Delafield, WI is seeking a confident, friendly Manager on Duty for evenings and weekends. You’ll lead the location during your shift, interact with families, support instructors and ensure a superior swim experience from arrival to lesson end.

You don’t need an aquatics background; we’ll teach you the program. If you can lead a team, solve problems and take ownership, join us and help keep lessons running smoothly.

Qualifications

• Experience in customer service is preferred.
• Strong leadership and communication skills.
• Ability to stay organized in a busy environment.

Responsibilities

• Welcome families and provide outstanding customer service
• Answer questions and help resolve parent concerns
• Supervise and support swim instructors and deck staff
• Coach employees and provide feedback in the moment
• Make sure lessons are running smoothly and on time
• Help manage call-offs and unexpected staffing issues
• Assist families with questions about classes, levels and swimmer progress
• Monitor the pool deck and overall customer experience
• Complete required facility, water temperature and water chemistry checks
• Respond calmly and appropriately when problems arise
• Communicate important issues and follow-up needs to leadership team
• Make sure our Delafield location is organized, professional, welcoming and FUN

Skills

Customer service

Team leadership

Front desk management

Hospitality

Job description

British Swim School in Delafield, WI is seeking a confident, friendly Manager on Duty for evenings and weekends. You’ll lead the location during your shift, interact with families, support instructors and ensure a superior swim experience from arrival to lesson end.

You don’t need an aquatics background; we’ll teach you the program. If you can lead a team, solve problems and take ownership, join us and help keep lessons running smoothly.