Evening & Weekend Customer Experience Coordinator

Tom Kadlec Honda; Rochester (MN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay plan

Paid training and ongoing support

401(k) with company match

Generous paid time off

Medical, dental, and vision insurance

Employer-paid life insurance

Disability coverage

FSA and HSA

Employee Assistance Program

Discounts on vehicles, service, and/or

Career growth opportunities

State-of-the-art facility

Closed Sundays

Job summary

Tom Kadlec Honda in Rochester, MN is hiring for an Internet Sales Specialist focused on delivering an exceptional customer experience. You will respond to inquiries, understand customer needs, and guide them through the buying journey while coordinating appointments with the sales team.

You'll be part of a team that values initiative and teamwork, with opportunities to assist multiple departments and build lasting customer relationships in a supportive, family-friendly environment.

Qualifications

• Positive attitude and genuine desire to help people.
• Team-first mindset and willingness to jump in wherever needed.
• Excellent written and verbal communication skills.
• Strong customer service and people skills.
• Comfortable learning and using technology, including CRM software.
• Strong organizational and time management skills.
• Ability to remain calm, professional, and solution-focused under pressure.
• High level of common sense, emotional intelligence, and professionalism.
• Self-motivated, dependable, and takes initiative without waiting to be asked.
• Previous sales, customer service, hospitality, or call center experience is a plus, but not required; training provided.

Responsibilities

• Respond promptly to internet, phone, text, and email inquiries from prospective customers.
• Learn about each customer's needs and recommend the right vehicle options.
• Guide customers through the next steps of their buying journey.
• Schedule appointments and coordinate with the sales team.
• Maintain accurate customer information and follow-up activity in our CRM.
• Build lasting customer relationships through timely, professional communication.
• Work closely with sales, service, management, and other departments to ensure every customer has a seamless experience.
• Help create a welcoming atmosphere by greeting customers and assisting whenever needed.
• Support teammates throughout the dealership during busy times because delivering a great customer experience is everyone's responsibility.

Skills

CRM software proficiency

Communication skills

Team collaboration

Time management

Job description

Tom Kadlec Honda in Rochester, MN is hiring for an Internet Sales Specialist focused on delivering an exceptional customer experience. You will respond to inquiries, understand customer needs, and guide them through the buying journey while coordinating appointments with the sales team.

You'll be part of a team that values initiative and teamwork, with opportunities to assist multiple departments and build lasting customer relationships in a supportive, family-friendly environment.