Customer Experience & Appointment Coordinator

Tom Kadlec Honda; Rochester (MN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay plan

Paid training and ongoing support

401(k) with company match

Generous paid time off

Medical, dental, and vision insurance

Employer-paid life insurance

Disability coverage

FSA and HSA

Employee Assistance Program

Discounts on vehicles, service, and/or

Career growth opportunities

State-of-the-art facility

Closed Sundays

Job summary

Tom Kadlec Honda in Rochester, MN is hiring for an Internet Sales Specialist focused on delivering an exceptional customer experience. You will respond to inquiries, understand customer needs, and guide them through the buying journey while coordinating appointments with the sales team.

You'll be part of a team that values initiative and teamwork, with opportunities to assist multiple departments and build lasting customer relationships in a supportive, family-friendly environment.

Qualifications

• Positive attitude and genuine desire to help people.
• Team-first mindset and willingness to jump in wherever needed.
• Excellent written and verbal communication skills.
• Strong customer service and people skills.
• Comfortable learning and using technology, including CRM software.
• Strong organizational and time management skills.
• Ability to remain calm, professional, and solution-focused under pressure.
• High level of common sense, emotional intelligence, and professionalism.
• Self-motivated, dependable, and takes initiative without waiting to be asked.
• Previous sales, customer service, hospitality, or call center experience is a plus, but not required; training provided.

Responsibilities

• Respond promptly to internet, phone, text, and email inquiries from prospective customers.
• Learn about each customer's needs and recommend the right vehicle options.
• Guide customers through the next steps of their buying journey.
• Schedule appointments and coordinate with the sales team.
• Maintain accurate customer information and follow-up activity in our CRM.
• Build lasting customer relationships through timely, professional communication.
• Work closely with sales, service, management, and other departments to ensure every customer has a seamless experience.
• Help create a welcoming atmosphere by greeting customers and assisting whenever needed.
• Support teammates throughout the dealership during busy times because delivering a great customer experience is everyone's responsibility.

Skills

CRM software proficiency

Communication skills

Team collaboration

Time management

Job description

Position Overview

As an Customer Experience & Appointment Coordinator, you're often the first point of contact for our customers. You'll play a vital role in understanding their needs, guiding them through the buying process, and helping them begin their journey with Tom Kadlec Honda.

We Believe in Being One Team

At Tom Kadlec Honda, we believe great dealerships are built by great teams. We're looking for someone who wants to be part of something bigger than their job title.

We don't believe in saying, "That's not my job." We believe everyone contributes to creating an exceptional customer experience. That might mean greeting customers as they walk through the door, helping the sales team during busy times, assisting another department, or simply stepping in when a teammate needs support.

We hire for attitude and teamwork just as much as experience. If you're someone who enjoys helping others, takes initiative, and takes pride in being a dependable teammate, you'll fit right in. When the dealership succeeds, we all succeed.

You'll succeed in this role if you're tech-savvy, personable, dependable, and genuinely enjoy helping people. Starting pay is $18.00 per hour, with additional bonus opportunities based on performance.

Why You'll Love Working at Tom Kadlec Honda

• Competitive, performance-based pay plan
• Paid, hands-on training with ongoing support
• 401(k) with company match (Traditional & Roth options, fully vested from day one)
• Generous paid time off
• Medical, dental, and vision insurance
• Employer-paid life insurance
• Short-term and long-term disability coverage
• Critical illness and accident insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 24/7 Employee Assistance Program
• Financial planning resources
• Employee discounts on vehicles, service, and parts
• Supportive, experienced leadership team
• Friendly, collaborative work environment
• Career growth and advancement opportunities
• State-of-the-art facility
• Closed every Sunday so you can enjoy a consistent day to rest, recharge, and spend time with family and friends.

What You'll Do

As an Internet Sales Specialist, you'll do much more than answer internet leads. You'll play a key role in creating an exceptional customer experience from the very first interaction.

Your responsibilities include:

• Respond promptly to internet, phone, text, and email inquiries from prospective customers.
• Learn about each customer's needs and recommend the right vehicle options.
• Guide customers through the next steps of their buying journey.
• Schedule appointments and coordinate with the sales team.
• Maintain accurate customer information and follow-up activity in our CRM.
• Build lasting customer relationships through timely, professional communication.
• Work closely with sales, service, management, and other departments to ensure every customer has a seamless experience.
• Help create a welcoming atmosphere by greeting customers and assisting whenever needed.
• Support teammates throughout the dealership during busy times because delivering a great customer experience is everyone's responsibility.

Schedule & Availability

This position is primarily an evening and Saturday role, as these are some of our busiest times serving customers.

What We're Looking For

• A positive attitude and genuine desire to help people.
• A team-first mindset with a willingness to jump in wherever needed.
• Excellent written and verbal communication skills.
• Strong customer service and people skills.
• Comfortable learning and using technology, including CRM software.
• Strong organizational and time management skills.
• Ability to remain calm, professional, and solution-focused under pressure.
• High level of common sense, emotional intelligence, and professionalism.
• Self-motivated, dependable, and takes initiative without waiting to be asked.
• Previous sales, customer service, hospitality, or call center experience is a plus, but not required. We're willing to train the right person with the right attitude.

If you're looking for more than just a job and want to be part of a dealership where teamwork, customer service, and personal growth matter, we'd love to meet you.