Evening Turndown Specialist

322 Hospitality Group; Grand Forks (ND); On-site; USD 19,000 - 25,000; Full time

Job summary

The Olive Ann Hotel in Grand Forks, ND is seeking a Turndown Service Attendant to provide elegant evening turndown service and refresh rooms for guest comfort. You will work with Housekeeping and Front Desk to maintain brand standards, manage turndown amenities, towels, and lighting, while respecting guest privacy.

Previous hotel or housekeeping experience is preferred but not required; strong attention to detail and reliability are essential for success in this role.

Qualifications

• Previous hotel or housekeeping experience preferred but not required.
• Strong attention to detail.
• Ability to work independently with minimal supervision.
• Ability to interact professionally with guests and coworkers.
• Dependable and punctual.
• Ability to follow written and verbal instructions.
• Ability to maintain confidentiality and respect guest privacy.

Responsibilities

• Perform evening turndown service in assigned guest rooms according to hotel standards.
• Enter guest rooms appropriately and respect guest privacy and preferences.
• Turn down beds and arrange bedding neatly for evening use.
• Refresh and tidy guest rooms, including straightening furniture and removing trash.
• Replace or replenish towels, bathroom amenities, tissues, and other guest supplies as needed.
• Prepare and place turndown amenities, Chippers, weather cards, or other approved guest items.
• Close curtains and adjust room lighting to create an appropriate evening atmosphere.
• Check that the room is comfortable, clean, and properly presented before leaving.
• Report maintenance issues, lost-and-found items, damage, or unusual conditions to the appropriate department or supervisor.
• Restock and maintain the Turndown cart and supplies.
• Maintain cleanliness and organization of hallways, service areas, and housekeeping spaces.
• Follow all hotel procedures regarding guest privacy, security, lost and found, and key control.
• Communicate professionally with guests and respond to reasonable guest requests or direct requests to the appropriate department.
• Maintain a professional appearance and follow hotel grooming and uniform standards.
• Complete assigned rooms within established time standards while maintaining quality.
• Work closely with Housekeeping, Front Desk, and Management to ensure a seamless guest experience.
• Perform additional housekeeping duties as assigned.

Skills

Attention to detail

Independent work

Professional guest interaction

Dependable

Follow instructions

Confidentiality

Punctuality

Job description

The Olive Ann Hotel in Grand Forks, ND is seeking a Turndown Service Attendant to provide elegant evening turndown service and refresh rooms for guest comfort. You will work with Housekeeping and Front Desk to maintain brand standards, manage turndown amenities, towels, and lighting, while respecting guest privacy.

Previous hotel or housekeeping experience is preferred but not required; strong attention to detail and reliability are essential for success in this role.