Evening Transportation Leader & Coordinator

North End Teleservices, Inc.; Omaha (NE); On-site; USD 45,000 - 65,000; Full time

Job summary

North End Teleservices, Inc. in Omaha, NE seeks a Night Transportation Leadership Coordinator to lead and support the PM transportation shift, serving as the primary contact after the Transportation Manager’s shift ends and ensuring smooth shuttle operations for clients, drivers, and vehicles.

The role emphasizes driver timekeeping oversight, handling rider delays and route issues, and performing end-of-shift vehicle checks, with clear communication to management.

Qualifications

• Leadership and supervisory experience preferred in transportation or customer service.
• Strong communication and problem-solving skills.
• Calm under pressure with the ability to handle unexpected transportation issues.
• Proficient with email, timekeeping systems, and basic computer programs.
• Excellent organizational skills and attention to detail.
• Ability to work independently while communicating with management.
• Professional interaction with clients, drivers, and employees.
• Dependable, able to provide evening coverage.

Responsibilities

• Respond to transportation inquiries and manage client emails.
• Support drivers on PM routes and monitor timekeeping.
• Address rider delays and route issues with drivers and clients.
• Oversee end-of-shift vehicle checks, fueling, and security.
• Provide evening leadership coverage and shift handoffs.
• Maintain records of delays, incidents, and timekeeping corrections.

Skills

Leadership experience

Transportation

Dispatch

Customer service

Communication

Problem-solving

Timekeeping systems

Organizational skills

Tools

Email systems

Timekeeping software

Basic computer programs

Job description

North End Teleservices, Inc. in Omaha, NE seeks a Night Transportation Leadership Coordinator to lead and support the PM transportation shift, serving as the primary contact after the Transportation Manager’s shift ends and ensuring smooth shuttle operations for clients, drivers, and vehicles.

The role emphasizes driver timekeeping oversight, handling rider delays and route issues, and performing end-of-shift vehicle checks, with clear communication to management.