Evening Theaters Host

Pacific Science Center; Seattle (WA); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

Pacific Science Center is seeking an Evening Theaters Host to welcome guests, perform usher duties in the PACCAR and Boeing IMAX Theaters and the Laser Dome, and handle evening box office ticketing and concessions sales. The role emphasizes friendly service, accurate ticket processing, and engaging with visitors to enhance their experience.

The position requires availability 2 of 3 evenings Fri/Sat/Sun, a flexible schedule including weekends and holidays, and experience with cash handling and

Qualifications

• Experience in guest-facing roles in a public venue.
• Cash handling and POS systems experience.
• Food handler permit must obtain within 14 days of employment.
• MAST card must obtain within 14 days of employment.
• Must be 21+ years of age.
• Ability to work flexible evenings including weekends.

Responsibilities

• Provide excellent guest service in theater spaces and concessions.
• Validate tickets and assist entry and exit from theater locations.
• Process IMAX and Laser ticket and concession sales.
• Assist projectionists, laserists, and supervisors as needed.
• Maintain cleanliness and help prepare spaces between shows.
• Share information about programs, membership, and on-site operations.

Skills

Customer service

Cash handling

POS systems

Food handler permit

MAST card

Age 21+

Team player

Job description

Position Title:EveningTheatersHost

Department:Admissions & Guest Services

Reports to:Guest Services Supervisor

Pay Class:Part-time Regular

FLSA Status:Hourly, Non-Exempt

The Pacific Science Center is looking for an Evening Theaters Host who can work after 5pm and is interested in working4 to 6 hourshifts that change seasonally from8to16hrs/week.

Position Summary

The Evening Theaters Host is responsible for providing excellent customer service to Pacific Science Center visitors and customers in our theater spaces. They ensure guests are welcomed and served in a manner that makes their experience memorable and consistent with Pacific Science Center’s mission and values. They seek opportunities to enhance the guest experience by performing usher duties in our PACCAR and Boeing IMAX Theaters and Laser Dome, accurately handling box office ticketing (evening only) and concessions sales transactions, and sharing information about onsite operations, programs and membership opportunities.

Essential Duties & Responsibilities

• Customer Service: Provide an excellent guest experience by:

• • Warmly greeting guests at our theater box office, in ourconcessionsareas, and in our theater locations.

• • Facilitate entry and exit from our theater locations, including validating tickets upon entry.

• • Responding toguestinquiries in a manner consistent with Pacific Science Center’s mission and values

• • Processing transactions in a quick, efficient, and helpful manner

• • Proactively responding to individual needs with a positive attitude

• • Being knowledgeable about our Membership program

• • Provide film or showrecommendations according to group size, ages, interests, and time

• Sales Transactions: ConductIMAX and Laser ticket and concession salesin accordance withScience Center procedures

• Operational Support: Contribute to overall operational functions by:

• • Lending support andassistanceto projectionists,laserists, supervisors and managers, informing them of security, first aid, lost person, and lost item situations.

• • Promptly informing other departments, such asMaintenance, Exhibits, and Custodial, of malfunctions, damage, or mess.

• • Assistingin theater maintenance, quality control, and preparing spaces for guests between shows, including end-of-day cleaning and occasionally moving heavy items.

• Financial Integrity:

• • Provides for theaccuratetracking of PSC assets by properly receiving, storing,rotatingand inventorying stock.

• • Contribute to the maintenance of valuable PSC assets by guarding againsttheftof property, performing routine maintenance and cleaning of property, and promptly reporting any malfunctions.

• Regulatory compliance

• • Assure PSC is promoting hygiene and disease prevention by applying measures designed to protect public health while providingconcessionssanitation andmaintainingthe cleanliness of the concessions sales area.

• Other duties as assigned.

Position Requirements

• Knowledge of best practices and principles ofguestservice industry, including creating positive impressions and interactions, conflict resolution, and promoting safety.

• Demonstrated understanding of effective daily operations in a public venue; including Point of Sale (POS) systems

• Familiarity with content of theaters, concessions, and Pacific Science Center operations

• Awareness of safety, security, and emergency responses

• Basic computer skills and familiarity with the Microsoft Office Suite

• Skilled customer service provider

• Speed and accuracy while handling money

• Written and oral communications are clear and effective with all audiences.

• Attention to detail and ability to multi-task

• Adaptable to changing situations; responsive to time sensitive problem solving

• Ability to exercise sound judgment and flexibility shoulddifficult situationsarise

• Remains positive and uplifting throughout interactions with both staff and guests

• Serve the public in a friendly and courteous manner

• Dependability and punctuality

• Ability to relate well to diverse staff and customers

• Properlyutilizeproblem solving skills andappropriate resourceswhile engaging with customer needs and escalating guest issues

Qualifications

Required

• Must have availability 2 out of the 3 evenings Friday/Saturday/Sunday, with a preference for all 3 evenings

• Must be able toworka flexible schedule including weekends,eveningsand holidays.

• Previouscash-handling experience

• Food Handler’s permit (must obtain within14 daysof employment)

• MAST card (must obtain within14 daysof employment)

• Must be21+ years of age

Preferred

• High school diploma or equivalentexperience

• Previoususher or theaters experience

• Previousfood handling experience

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Suggested Language

• Location:The nature of this work requires that it must be performed on-site, with activities occurring inside buildings, inside an office, outdoors, and the Science Center environment

• Mobility:This role involves frequent movement in locations such as climbing stairs, bending down, lifting, and reaching above your head while completingthe position tasks

• Stationary Tasks:Must be able to remain standing forlong periodsof time on the science center floor during the duration of your shift, whilemaintainingquality interaction with guests

• Equipment Handling: The role could include pushing or pulling equipment such as dollies and carts, and must have the manual dexterity to grab, pick up, and utilize objects tools, or controls.

• Lifting:Frequentmovement of objects requiring exertion of up to 50 pounds of force

• Sensory:The noise level varies from low tohigh

• Communication:The person in this position must be able to communicate in-person, on the phone, and responding to radio calls

This position descriptiongenerally describestheprincipalfunctions of thepositionand the level of knowledge and skills typicallyrequired. It does not constitute an employment agreement between the employer and the employee, and it is subject to change as the needs of the employer and the requirements of the job change.