Evening Store Manager: Operations & Team Growth

Food Lion; Charlotte (NC); On-site; USD 52,000 - 70,000; Full time

Job summary

Food Lion in Charlotte, NC is seeking an experienced Store Operations Manager to oversee evening shifts, ensure merchandise quality, safety and service, and lead a team of associates. You will drive customer satisfaction and uphold Food Lion standards across the store.

The role includes hiring, training, coaching, performance management and budget/asset control, with emphasis on safety and compliance. A strong merchandising background and leadership ability are essential.

Qualifications

• High school graduate or equivalent.
• Department Manager or equivalent experience required.
• Strong understanding of store operations and total store merchandising techniques.
• Excellent interpersonal, customer service and communication skills.
• Excellent organizational skills and a demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Desire and ability to lead and manage associates throughout multiple departments.
• Must meet minimum age requirements to perform specific job functions.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained.
• while employed in a position requiring accreditation"

Responsibilities

• Assist the Store Manager and Assistant Store Manager with the day-to-day operations of the entire store.
• Responsible for hiring, training, and developing associates.
• Manage performance through performance management, coaching, appraisal and disciplinary efforts.
• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service.
• Provide leadership and motivation within the store to promote a culture reflective of Food Lion's Guiding Principles, Core Values, Vision and Strategy.
• Ensure proper control of all store funds and company assets.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Observe and ensure compliance with company guidelines, policies, standard practices, security, safety, and food safety standards.
• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems.
• Support the achievement of store budgeted financial and operating results.
• Maximize sales through excellent customer service and minimize shrink through proper utilization of Standard Practices to ensure that inventory and moneys are accounted for; provides coaching for associates to recognize and prevent losses.
• Ensure store conditions, customer service and satisfaction, product quality, freshness, availability, variety and execution of all policies and procedures.
• Ensure compliance with local, state and federal regulations.
• Ensure that staffing schedules across departments meet the business needs.
• Constant interaction with associates; ensure associates understand Food Lion's expectations and have the tools and training to be successful.
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses.
• Perform all other duties and projects as assigned

Skills

Interpersonal skills

Customer service

Communication

Store operations

Merchandising

Organizational skills

Leadership

Problem solving

Age requirement

Education

High school diploma

Job description

Food Lion in Charlotte, NC is seeking an experienced Store Operations Manager to oversee evening shifts, ensure merchandise quality, safety and service, and lead a team of associates. You will drive customer satisfaction and uphold Food Lion standards across the store.

The role includes hiring, training, coaching, performance management and budget/asset control, with emphasis on safety and compliance. A strong merchandising background and leadership ability are essential.