Evening Shift Operations Lead

The Wendy's Company; Carthage (MO); Presencial; USD 17 000 - 21 000; Tempo integral

Resumo da oferta

The Wendy's Company in Carthage, MS is seeking a Supervisor to oversee operational activities during non-service hours and to provide work direction to crew when managers are absent. This role supports smooth shift transitions, enforces safety and cash handling procedures, and ensures adherence to company policies.

You will monitor product quality, follow the cleaning plan, regulate labor against sales, and participate in training.

Qualificações

• High School graduate or equivalent.
• At least 1 year of experience in the restaurant industry.
• Thorough knowledge of Wendy’s Operational Procedures and Standards.

Responsabilidades

• Supervises open and close activities during non-service hours.
• Provides “work direction” to crew members.
• Addresses performance problems of crew members that require immediate attention; refers problem to the unit manager for progressive discipline if appropriate.
• Monitors product quality and takes corrective action where necessary.
• Follows store cleaning plan.
• Monitors labor usage against sales readings and recommends corrective action to General Manager where necessary.
• Follows store plans as set by the unit manager.
• Controls food cost by minimizing waste.
• Assists in training and cross-training of positional skills, as directed by the unit manager.
• Follows all procedures in the Operational Procedures Manual.
• Ensures time card accuracy and wage/hour compliance during non-service shift for which he/she is responsible.
• Adheres to cash control and banking policies, knows register procedures.
• Maintains safe working conditions by following all safety and security policies and procedures; notifies unit manager of any accident or injury.
• Ensures dress policy is followed at all times.
• Follows all maintenance procedures and Preventative Maintenance Schedule duties.
• Uses consistent and appropriate practices in carrying out supervision and “work direction” accountabilities.
• Alters the unit manager to any performance and/or discipline problems, providing sufficient information for the unit manager to take corrective action as required.

Conhecimentos

Leadership

Crew supervision

Customer service

Cash handling

Formação académica

High School diploma or equivalent

1 year of restaurant experience

Descrição da oferta de emprego

The Wendy's Company in Carthage, MS is seeking a Supervisor to oversee operational activities during non-service hours and to provide work direction to crew when managers are absent. This role supports smooth shift transitions, enforces safety and cash handling procedures, and ensures adherence to company policies.

You will monitor product quality, follow the cleaning plan, regulate labor against sales, and participate in training.