EVENING SHIFT CUSTOMER SERVICE MANAGER - BEVERAGE

Eurest USA; Redmond (WA); On-site; USD 92,000 - 93,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Job summary

Eurest is seeking an Evening Shift Customer Service Manager - Beverage to lead route service and vending teams. This role safeguards top-tier customer service across client accounts and ensures coverage between 11:00 a.m. and 9:00 p.m.

based on needs. You will drive pricing goals, coordinate installations, audits, and oversee safety and operations. Ideal candidates bring a Bachelor’s degree or equivalent, strong communication, and experience in food & beverage with travel willingness.

Qualifications

• Bachelor’s degree or equivalent education/experience.
• Food & beverage experience.
• Must travel to client sites.
• Strong communication skills.
• Financial, budgetary and accounting skills.
• MS Office proficiency.

Responsibilities

• Visit accounts and clients to maintain relations and pursue pricing goals.
• Coordinate machine installations and audits in accounts.
• Review route reports to control spoilage, labor costs and collections.
• Schedule route structure to improve productivity and manage overtime.
• Lead regular meetings with route service and attendants and coordinate with supervisors.
• Maintain safe working environment and fleet maintenance.
• Other duties may be assigned.

Skills

Route management

Retail experience

Merchandising experience

Food & beverage experience

Communication skills

Financial skills

MS Office

Education

Bachelor’s degree or equivalent

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Eurest

Position Title: EVENING SHIFT CUSTOMER SERVICE MANAGER - BEVERAGE

Salary: $92000 - $92500

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation’s largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

Job Summary

The Evening Shift Customer Service Manager - Beverage supervises and coordinates activities of route servicepersons and vending attendants; assures the highest standard of customer service by performing the following duties. Responsible for communication to and retention of client accounts.

The Evening Shift Customer Service Manager must be available to work between 11:00 a.m. and 9:00 p.m., based on operational demands and business needs, to ensure adequate support and coverage during evening shift operations.

Supervisory Responsibilities

Directly supervises route service and vending attendant employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Essential Duties and Responsibilities

• Visit accounts and clients to maintain good relations and react to any comments, suggestions or concerns for the purpose of account retention; actively pursues pricing goals.
• Coordinating machine installations in new and existing accounts; performs account location inspections and machine audits to ensure company standards are met.
• Reviews route daily and weekly reports to ensure integrity, control spoilage rates, monitor accuracy of machine collections and control labor costs; ensures quality, cleanliness, merchandising, customer service and company policies and programs are maintained.
• Reviews service frequencies to assure maximum sales without jeopardizing customer satisfaction; schedules and modifies route structure to improve productivity and control overtime compensation, as well as controlling employee scheduling so that employees are allowed their requested days off, and the operation has sufficient labor each day for service obligations; when necessary, performs activities of workers supervised when needed.
• Stays current and abides by all parts of collective bargaining agreements, where applicable.
• Schedules regular meetings with route service and attendant personnel, and foster open lines of communication with direct reports; confers with other supervisors to coordinate activities of the operation and attend regular staff meetings to keep informed and updated about current developments related to our company.
• Ensures a safe working environment and communicates company safely policies and goals to employees; secures necessary vehicles for route service personnel and insures proper maintenance of fleet vehicles; oversees all aspects of building maintenance including repairs, housekeeping and security.
• Maintain clean and safe work environment; performs job safely.
• Other duties may be assigned.

Preferred Qualifications

• A Bachelor’s degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable
• Route management, retail and merchandising experience is preferred
• Food & beverage experience
• Communication skills both written and verbal and ability to communicate with management, client, customer and associate levels.
• Financial, budgetary, accounting and computational skills.
• Computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
• ServSafe Certification is preferred
• Must be able to travel to client sites
• Must be passionate about providing world class service to our clients and customers

Associates At Eurest Are Offered Many Fantastic Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

https://www.compass-usa.com/wp-content/uploads/2026/01/2026_Wage-Transparency_Eurest.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Eurest maintains a drug-free workplace.

Applications are accepted on an ongoing basis.