EVENING SHIFT CUSTOMER SERVICE MANAGER - BEVERAGE

Compass Group USA; Redmond (WA); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical

Vision

Life Insurance/AD&D

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Zusammenfassung

Eurest in Washington state seeks an Evening Shift Customer Service Manager – Beverage to lead route service and vending teams, ensuring top‑level client service during the evening hours. You will manage staff, schedule routes, and liaise with clients to retain accounts.

The role requires supervisory experience, strong communication, budgeting, and travel to client sites. A Bachelor’s degree is preferred; great benefits offered.

Qualifikationen

• Bachelor’s degree preferred; two year college degree or equivalent acceptable.
• Experience in route management, retail and merchandising preferred.
• Strong written and verbal communication skills; ability to interact with management, clients and associates.
• Financial, budgeting, accounting and numerical skills.
• Proficiency with MS Office products.
• ServSafe Certification preferred.
• Travel to client sites required.

Aufgaben

• Visit accounts to maintain client relations and pursue pricing goals.
• Coordinate machine installations and perform location inspections and audits.
• Monitor route reports to control spoilage, collections accuracy, and labor costs.
• Schedule routes and manage workforce to meet service obligations and staffing needs.
• Ensure compliance with collective bargaining agreements where applicable.
• Lead regular meetings with route staff and coordinate with other supervisors.

Kenntnisse

Customer service

Supervisory

Communication

Budgeting

MS Office

Travel to client sites

Ausbildung

Bachelor’s degree preferred

Associate degree or equivalent

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Jobbeschreibung

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EVENING SHIFT CUSTOMER SERVICE MANAGER - BEVERAGE

Position Title:EVENING SHIFT CUSTOMER SERVICE MANAGER - BEVERAGE

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

Job Summary

The Evening Shift Customer Service Manager - Beverage supervises and coordinates activities of route servicepersons and vending attendants; assures the highest standard of customer service by performing the following duties. Responsible for communication to and retention of client accounts.

The Evening Shift Customer Service Manager must be available to work between 11:00 a.m. and 9:00 p.m., based on operational demands and business needs, to ensure adequate support and coverage during evening shift operations.

Supervisory Responsibilities: Directly supervises route service and vending attendant employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Essential Duties and Responsibilities:

• Visit accounts and clients to maintain good relations and react to any comments, suggestions or concerns for the purpose of account retention; actively pursues pricing goals.
• Coordinating machine installations in new and existing accounts; performs account location inspections and machine audits to ensure company standards are met.
• Reviews route daily and weekly reports to ensure integrity, control spoilage rates, monitor accuracy of machine collections and control labor costs; ensures quality, cleanliness, merchandising, customer service and company policies and programs are maintained.
• Reviews service frequencies to assure maximum sales without jeopardizing customer satisfaction; schedules and modifies route structure to improve productivity and control overtime compensation, as well as controlling employee scheduling so that employees are allowed their requested days off, and the operation has sufficient labor each day for service obligations; when necessary, performs activities of workers supervised when needed.
• Stays current and abides by all parts of collective bargaining agreements, where applicable.
• Schedules regular meetings with route service and attendant personnel, and foster open lines of communication with direct reports; confers with other supervisors to coordinate activities of the operation and attend regular staff meetings to keep informed and updated about current developments related to our company.
• Ensures a safe working environment and communicates company safely policies and goals to employees; secures necessary vehicles for route service personnel and insures proper maintenance of fleet vehicles; oversees all aspects of building maintenance including repairs, housekeeping and security.
• Maintain clean and safe work environment; performs job safely.
• Other duties may be assigned.

Preferred Qualifications:

• A Bachelor’s degree is preferred; two yearCollegedegree or the equivalent combination of education and experience is acceptable
• Route management, retail and merchandising experience is preferred
• Communication skills both written and verbal and ability to communicate with management, client, customer and associate levels.
• Financial, budgetary, accounting and computational skills.
• Computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
• ServSafe Certification is preferred
• Must be able to travel to client sites
• Must be passionate about providing world class service to our clients and customers

Associates at Eurest are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland,or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Eurest maintains a drug-free workplace.

Applications are accepted on an ongoing basis.