Evening Shelter Operations Assistant

Mid-Willamette Valley Community Action Agency; Salem (OR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k contribution after 1 year

Employee Assistance Program

Life insurance

Health, Vision and Dental Insurance

Continuing education

Job summary

Mid-Willamette Valley Community Action Agency (MWVCAA) seeks a dedicated Shelter Support Worker for ARCHES Project sites in Polk and Marion counties. You will assist with daily operations, cleaning, laundry, client navigation to resources, and data entry, contributing to safe, respectful service delivery for people experiencing homelessness.

Responsibilities include greeting clients, answering calls, coordinating with support staff, HMIS data entry, meal prep support, and participation in annual

Qualifications

• High School diploma or GED.
• Two Years of work experience in a public or social service role.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Provides program support, such as cleaning, site upkeep, laundry and supportive services.
• Provides client engagement and assistance, including answering the telephone, monitoring client and facility safety.
• Works with support staff regarding follow-up to services, assisting with meal preparation and distribution.
• Facilitates access to guest laundry and computers.
• Opens and distributes incoming mail, handles outgoing mail.
• Employs de-escalation techniques and makes quick decisions in response to guest or client incidents.
• Provides support services for the programs offered through the ARCHES Project.
• Assists with program operations including HMIS data entry for clients, follow-up with clients, assisting clients with navigation to resources, general data entry, and other special projects as needed.
• Attends and engages in required annual trainings.
• Performs cleaning, janitorial, and laundry tasks in support of day-to-day sheltering operations.
• Supports nutrition staff as needed by completing various kitchen tasks, including cooking meals.
• Participates in Community Outreach to local organizations, camps, and groups as directed by supervisor.
• Maintains appropriate boundaries with clients and coworkers at all times.

Skills

Microsoft Office

Outlook

Video conferencing

Web tools

Interpersonal communication

Empathy and diplomacy

Education

High School diploma or GED

2 years public/social service experience

Equiv. education/experience considered

Tools

Basic Life Support/First Aid Certification

Food Handler's Card

Job description

Mid-Willamette Valley Community Action Agency (MWVCAA) seeks a dedicated Shelter Support Worker for ARCHES Project sites in Polk and Marion counties. You will assist with daily operations, cleaning, laundry, client navigation to resources, and data entry, contributing to safe, respectful service delivery for people experiencing homelessness.

Responsibilities include greeting clients, answering calls, coordinating with support staff, HMIS data entry, meal prep support, and participation in annual