Evening Service Desk Analyst II — IT Support Pro

Tanner Health; Carrollton (GA); On-site; USD 48,000 - 60,000; Full time

Job summary

Tanner Health is seeking a Service Desk Analyst II for evening shifts to support a 3,000+ user environment. You will handle inbound calls, dispatch issues to technicians, and escalate as needed while maintaining the service order system.

Requirements include a high school diploma or GED, 3 years of related IT support experience, and Windows/Microsoft Office proficiency. HDI certification is required or can be completed within 6 months.

Qualifications

• High School Diploma or GED required.
• Three years of related experience in IT support.
• HDI Support Center Analyst Certification required or achievable within 6 months.
• Experience with Service Desk ticketing systems (Cherwell/Altiris/Remedy/HEAT) desired.
• Proficiency with Microsoft Windows operating systems and Microsoft Office applications.

Responsibilities

• Provide telephone support for a 3000+ user environment.
• Dispatch technical support to customer locations and escalate as needed.
• Maintain service order database and track tickets.
• Serve as liaison between technical staff and customers.

Skills

Telephone support

Customer service

Remote control tools

Windows OS proficiency

DNS/DHCP/IP familiarity

Service Desk ticketing

Liaison/communication

Education

HS diploma or GED

1 year in customer service or support

Tools

Cherwell

Altiris

Remedy

HEAT

Job description

Tanner Health is seeking a Service Desk Analyst II for evening shifts to support a 3,000+ user environment. You will handle inbound calls, dispatch issues to technicians, and escalate as needed while maintaining the service order system.

Requirements include a high school diploma or GED, 3 years of related IT support experience, and Windows/Microsoft Office proficiency. HDI certification is required or can be completed within 6 months.