Evening Public Area Lead — Housekeeping

Driftwood Hospitality Management; Osage Beach (MO); On-site; USD 21,000 - 25,000; Full time

Job summary

Driftwood Hospitality Management at Margaritaville Lake Resort in Osage Beach, MO is seeking an energetic housekeeping supervisor to lead public area cleanliness and guest safety during the PM shift. The team is responsible for maintaining a clean, safe, and comfortable environment for guests, with good pay and extensive benefits.

The schedule typically runs 3:00 - 11:00 or 4:00 - 12:00 a.m., and holidays and weekends are required.

Qualifications

• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to accurately report information.
• Ability to scrupulously follow all Driftwood and hotel policies and procedures; hold subordinates accountable for same.
• Conduct and attend all required meetings.
• Adjusts to high-pressure conditions and is open to change.
• Consistently maintains positive demeanor.
• Assumes responsibility for personal growth and development.
• Conducts himself/herself, acts and dresses professionally at all times.
• Understands and communicates the Driftwood Mission.
• Expresses ideas clearly, effectively, and professionally.
• Conveys company information, decisions, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co-workers.
• Additional language ability is preferred.

Responsibilities

• Supervise housekeeping and laundry staff, providing input for counseling, termination, performance evaluations, training, and development
• Assist with associate mentoring, training, and development; provide fair and equitable feedback to attain maximum level of guest service.
• Ensure quality services are rendered in meeting guest needs
• Monitor and maintain the required level of cleanliness in rooms, storage areas, laundry, restrooms, and common areas
• Analyze and resolve work problems.
• Ensure safety standards are strictly followed.
• Enforce procedures for the acceptance, security, and return of guest lost and found items.
• Train new associates
• Conduct inventories of linen, supplies, and equipment as required.
• Clean hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, offices, and other work areas.
• Sweep, scrub, and polish floors using brooms and mops.
• Clean rugs, carpets, upholstered furniture, and draperies using a vacuum cleaner and shampoo machines.
• Dust furniture and equipment.
• Polish metalwork such as fixtures and fittings.
• Wash walls, ceiling, and woodwork.
• Wash windows, door panels, and sills.
• Empty and clean wastebaskets and ashtrays.
• Transport garbage and waste to the disposal area.
• Replenish common area bathroom supplies.

Skills

English Proficiency

Team Leadership

Quality Standards

Communication Skills

Policy Adherence

Job description

Driftwood Hospitality Management at Margaritaville Lake Resort in Osage Beach, MO is seeking an energetic housekeeping supervisor to lead public area cleanliness and guest safety during the PM shift. The team is responsible for maintaining a clean, safe, and comfortable environment for guests, with good pay and extensive benefits.

The schedule typically runs 3:00 - 11:00 or 4:00 - 12:00 a.m., and holidays and weekends are required.