Evening Patient Access Supervisor - On-site Leadership

Optum; Walnut Creek (CA); On-site; USD 60,000 - 107,000; Full time

Job summary

Optum is hiring for a full-time, on-site role in Walnut Creek, California. The position requires 3+ years of medical office experience and 1+ year in a leadership or management role, with ability to work 4:00 pm–1:00 am including overtime.

You will supervise the Patient Access staff of about 20 direct reports, review emails, manage scheduling, timekeeping, Epic training, onboarding and staff development, and coordinate with other departments.

Qualifications

• 3+ years of medical office experience.
• 1+ years of leadership or management position experience.
• 1+ years of outpatient registration experience.
• Ability to work full-time between 4:00 pm - 1:00 am including the flexibility to work extra hours and alternative schedules per business need.
• Onsite at John Muir Health, Walnut Creek Medical Center - 1601 Ygnacio Valley Rd, Walnut Creek, CA.

Responsibilities

• Email Review / Research / Resolution
• Supervise Patient Access Staff with about 20 Direct Reports
• Aid in on-call Supervisor Rotation During Weekends, Holidays and Off Hours
• Staff / Department Rounding
• Develop Agenda Topics for Daily Huddles and Chair the Discussion
• Staff on Boarding - Identify Candidates / Screen / Interview / Hire / Train / Mentor During Probationary Period and Beyond
• Report and Work Queue Support
• Schedule Development and Maintenance
• Kronos Timekeeping for Staff
• Epic Support and Training for Staff
• Crucial / Progressive / Developmental Conversation Completion
• Registration Support - Registration Completion and Quality Review
• POS Collection - Collect and / or Reconciliation of Patient Payments
• Downtime Support - Weekend Graveyard Support
• Interdepartmental Collaboration
• KPI Metrics Tracking and Development
• Staff Engagement and Satisfaction

Skills

Medical office experience

Leadership

Outpatient registration

On-site work

Tools

Microsoft Office Suite

Excel

PowerPoint

Word

Outlook

Job description

Optum is hiring for a full-time, on-site role in Walnut Creek, California. The position requires 3+ years of medical office experience and 1+ year in a leadership or management role, with ability to work 4:00 pm–1:00 am including overtime.

You will supervise the Patient Access staff of about 20 direct reports, review emails, manage scheduling, timekeeping, Epic training, onboarding and staff development, and coordinate with other departments.