Patient Access Supervisor - JMH Walnut Creek Medical Center - Walnut Creek, CA

UnitedHealth Group; Walnut Creek (CA); On-site; Confidential; Full time

Benefits offered by this job

Comprehensive benefits

401(k) program

Employee stock purchase

Job summary

UnitedHealth Group is seeking a full-time on-site supervisor in Walnut Creek, CA. The role oversees Patient Access staff, reviews emails, and supports Kronos timekeeping and Epic training.

The position requires leading about 20 direct reports and participating in on-call rotations, with a focus on staff development and departmental collaboration. The role operates 4:00 pm–1:00 am on-site at Walnut Creek Medical Center, with potential for extra hours per business needs.

Qualifications

• Minimum 3 years of medical office experience.
• At least 1 year in a leadership/management role.
• At least 1 year in outpatient registration.

Responsibilities

• Email Review / Research / Resolution.
• Oversee Patient Access staff with about 20 direct reports.
• Aid in on-call supervisor rotation during weekends and holidays.
• Staff onboarding: screen, interview, hire, and train.

Skills

Medical office experience

Leadership experience

Outpatient registration

Shift flexibility

Microsoft Office Suite

Excel

PowerPoint

Word

Outlook

Tools

Microsoft Office

Excel

PowerPoint

Word

Outlook

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time. Employees are required to work on-site from 4:00 pm - 1:00 am. It may be necessary, given the business need, to work extra hours and alternative schedules. Our office is located at 1601 Ygnacio Valley Rd, Walnut Creek, CA

Primary Responsibilities:

• Email Review / Research / Resolution
• Supervise Patient Access Staff with about 20 Direct Reports
• Aid in on-call Supervisor Rotation During Weekends, Holidays and Off Hours
• Staff / Department Rounding
• Develop Agenda Topics for Daily Huddles and Chair the Discussion
• Staff on Boarding - Identify Candidates / Screen / Interview / Hire / Train / Mentor During Probationary Period and Beyond
• Report and Work Queue Support
• Schedule Development and Maintenance
• Kronos Timekeeping for Staff
• Epic Support and Training for Staff
• Crucial / Progressive / Developmental Conversation Completion
• Registration Support - Registration Completion and Quality Review
• POS Collection - Collect and / or Reconciliation of Patient Payments
• Downtime Support - Weekend Graveyard Support
• Interdepartmental Collaboration
• KPI Metrics Tracking and Development
• Staff Engagement and Satisfaction

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of medical office experience
• 1+ years of leadership or management position experience
• 1+ years of outpatient registration experience
• Ability to work full-time between 4:00 pm - 1:00 am including the flexibility to work extra hours and alternative schedules per business need
• Ability to work onsite at John Muir Health, Walnut Creek Medical Center - 1601 Ygnacio Valley Rd, Walnut Creek, CA

Preferred Qualifications:

• Extensive experience and knowledge of PC applications (Microsoft Office Suite, Excel, Power Point, Word and Outlook
• Knowledge of state and federal regulations as they pertain to Emergency Department processes and procedures
• Proven ability to compute basic mathematical calculations

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.